What Collection Agency Does Alberta Health Services Use?
If you have an unpaid account with Alberta Health Services, your debt gets assigned to a third-party collection agency.
Collection agencies Alberta Health Services uses
These are the collection agencies consumers have reported hearing from about Alberta Health Services debts. If one of them is calling you, their number is below.
| Agency | Phone |
|---|---|
| Transworld Systems Canada | 1-844-239-0876 |
Based on consumer reports and public records. Always verify the agency's identity before making any payment.
What happens when Alberta Health Services sends you to collections
Alberta Health Services tries to collect the debt themselves first. You'll get reminder letters, phone calls, texts and emails from their internal team.
If you don't pay within 90 to 180 days, Alberta Health Services assigns or sells the account to a collection agency. The agency contacts you directly from that point. The original debt now shows as a collection entry on your credit report.
You still owe the money to Alberta Health Services. The collection agency is just the company chasing you for it.
What to do if Alberta Health Services sends you to collections
Step 1: Request written verification. Get the original creditor's name (Alberta Health Services), the account reference, and the total amount owed. Don't make a payment until you have this in writing.
Step 2: Don't share personal details. No banking info, date of birth, or address until you've confirmed the debt is yours.
Step 3: Cross-check the amount against your Alberta Health Services account records or last bill.
Step 4: If the debt is valid, pay in full, negotiate a settlement, or set up a payment plan. If you don't recognize the debt, dispute it in writing with the collection agency.
Can you deal with Alberta Health Services directly?
Sometimes. Contact Alberta Health Services's billing department and ask if the account can be recalled from the collection agency.
Some companies take the account back if you arrange payment directly with them. Others won't. Once it's assigned, you deal with the agency.
Even if you pay Alberta Health Services directly, the collection entry on your credit report doesn't disappear. It updates to show as paid, but the record stays for six years in most provinces.
Can you negotiate a Alberta Health Services debt in collections?
Yes. But you're negotiating with the collection agency, not Alberta Health Services.
Collection agencies often pay less than the full amount for debts they buy. That means they accept a lump-sum payment for less than what you owe. This is a settlement.
Get any agreement in writing before you pay. Make sure it confirms the amount, the payment date, and that the account will be marked as settled.
How to check if your Alberta Health Services account is in collections
Pull your credit report from both Equifax Canada and TransUnion Canada. Not every creditor reports to both, so check both.
You can download your Equifax report for free through Borrowell. TransUnion lets you request one free consumer disclosure online, by phone, or by mail.
Look for a collection entry. The collection agency handling the account appears as the current account holder, usually with an R9 rating. Alberta Health Services should be listed as the original creditor, though this field isn't always populated.
If you don't recognize the entry, contact the listed agency and ask for written verification before you confirm anything, pay anything, or hand over personal details.
What if nothing shows up?
A new collection account can take several weeks to appear on your credit report. Bureaus update monthly, and agencies vary in when they report.
If Alberta Health Services has told you the account is in collections but nothing shows up yet, resolving it now can sometimes stop the entry from being added at all. Once it lands on your file, it stays for six years from the date of first delinquency, whether you pay it or not.
Sources: Equifax Canada, Financial Consumer Agency of Canada
How will this affect your credit score?
An account in collections drops your score sharply. Equifax and TransUnion treat collection entries as one of the most damaging items a file can carry, especially in the months right after they're reported.
A paid collection is better than an unpaid one. Lenders see “paid” as a sign you took care of it. Some scoring models also weight paid collections less heavily.
For a full breakdown, read our guide to how long collections stay on your credit report.
If you need help managing this debt or rebuilding your credit, see our debt help resources.