Privacy Policy
Learn how we collect, use, and protect your information.
CollectionAgencies.ca ("we," "our," or "us") is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
This policy is guided by Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
Information you provide
We collect personal information you voluntarily submit through forms on our website, including your name, email address, province of residence, and message content.
We also collect information when you contact us via email or contact forms, submit a listing verification request, report incorrect information, submit a review, share an experience with a collection agency, or respond to a survey.
Consumer submissions and reviews
When you submit a review or report about a collection agency, that submission may be published on this website. Submissions are reviewed before publication.
We may edit submissions for clarity or reject them entirely. By submitting a review, you consent to it being displayed publicly on the relevant agency listing.
Survey responses
We collect anonymous survey responses about debt collector behaviour. Survey responses cannot be traced back to you.
We do not collect names, email addresses, or any identifying information through surveys. Aggregated results may be published on this website or shared with journalists and researchers.
Automatically collected information
When you visit our website, we automatically collect certain information, including your IP address, browser type and version, device information, pages visited and time spent on pages, referring website addresses, and search queries performed on our site.
How we use your information
We use the information we collect to operate and maintain our website, improve user experience and website functionality, respond to your enquiries, publish consumer submissions and reviews on agency listings, publish aggregated survey results, analyze website usage and trends, detect, prevent, and address technical issues, and comply with legal obligations.
Cookies and tracking technologies
We use cookies and similar tracking technologies to track activity on our website.
We use Google Analytics to analyze website traffic and user behaviour. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.
When you click an affiliate link on this website, a third-party service may place cookies to track the referral. This is how we earn commissions. These cookies are governed by the third party's own privacy policy.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.
Data sharing and disclosure
We do not sell, trade, or rent your personal information to third parties.
We may share your information only with your consent, to comply with legal obligations, to protect our rights, property, or safety, with service providers who assist in operating our website, or in connection with a business transfer or acquisition.
Third-party links and referrals
This website contains links to third-party websites and affiliate partners. When you click through to a third-party service provider, we may pass certain information via URL parameters to identify the referral source.
Once you leave our website, your information is subject to that third party's privacy policy. We are not responsible for the privacy practices of any third-party site.
Data security and retention
We take reasonable measures to protect personal information and retain it only as long as necessary for the purposes described in this policy.
No method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your rights
Under PIPEDA and applicable provincial privacy legislation, you have the right to access your personal information held by us, correct inaccurate information, request deletion of your information, and withdraw consent for its use.
To exercise any of these rights, email info@collectionagencies.ca.
Children's privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to this privacy policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact
If you have questions about this Privacy Policy, please contact us at info@collectionagencies.ca.