What is Transworld Systems Canada (TSI)?
Transworld Systems Canada is a third-party debt collection agency that recovers unpaid accounts on behalf of creditors. It is also known as TSI, and in Canada as TSICO.
Its head office is in Toronto (325 Milner Avenue), with a second office in Montreal.
The Canadian business was formerly known as EOS Canada. Transworld Systems Inc. acquired EOS Canada in December 2021 and renamed it Transworld Systems Canada in May 2022.
Source: Transworld Systems Inc. – EOS Canada Inc. rebrands as Transworld Systems Canada Inc. (CNW, May 2022)
TSI collects for creditors across banking, telecom, utilities, healthcare, education and government. Its two core business areas are debt collection and debt purchase. In some cases, TSI buys the debt outright rather than collecting on behalf of the original creditor.
Source: Transworld Systems Canada
Why is Transworld Systems Canada calling me?
A call, letter, text or voicemail from Transworld Systems Canada usually means a creditor has placed your account with them for collection because you owe money.
Sometimes the debt is real. Sometimes it's old, already settled, or belongs to someone else. Because the company was recently EOS Canada, some people are contacted about an old EOS Canada account under the new Transworld name and don't recognize it.
Don't confirm or pay anything by phone. Ask for written verification first, including the creditor, the amount, the account number and the date of last activity.
Source: Government of Canada (FCAC) – Dealing with a debt collector
Who does Transworld Systems Canada collect for?
Transworld Systems Canada collects on behalf of creditors across several industries. Utility, telecom, government and healthcare accounts come up most often.
Consumer reports link Transworld Systems Canada (TSI) to 11 creditors, most often in telecom, healthcare and banking.
| Industry | Consumer-reported creditors |
|---|---|
| Telecommunications | |
| Banking & Financial Services | |
| Utilities | |
| Government & Municipal | |
| Tolls | E-ZPass |
| Healthcare |
Know another company Transworld Systems Canada (TSI) collects for?
Is Transworld Systems Canada legitimate?
Transworld Systems Canada is a real, licensed collection agency. It is the Canadian arm of Transworld Systems Inc., a US accounts receivable management company, and operates here under provincial licensing.
The Canadian business began as EOS Canada, which Transworld Systems Inc. acquired in December 2021 and renamed in May 2022.
Scammers do impersonate real agencies, so check the sender before you pay anything. Use the contact details on this page or on the official website rather than trusting a call or email you've received.
Will Transworld Systems Canada (TSI) affect my credit score?
A collection account from Transworld Systems Canada (TSI) will severely damage your credit score once it's reported to Equifax or TransUnion.
It stays on your credit report for 6 years from the date of your first missed payment, known as the date of first delinquency. Paying it won't remove the mark from your credit file but updates the status to paid, which looks better to future lenders.
Source: Equifax Canada – How long does information stay on my credit report
What to do if Transworld Systems Canada (TSI) calls you (step by step)
What if the debt is old?
Every province has a time limit on how long a collection agency like Transworld Systems Canada (TSI) can sue you for an unpaid debt.
Ontario, BC, Alberta, Saskatchewan, Manitoba, New Brunswick, Nova Scotia
Quebec
Newfoundland and Labrador, PEI, Northwest Territories, Nunavut, Yukon
Once the limitation period expires, Transworld Systems Canada (TSI) can still sue you, but you can raise the expired limitation period as a complete defence. The defence isn't automatic. You have to file a defence in court and plead the expired limitation period. If you don't, the court will grant default judgment as if the limitation didn't apply.
Making a payment or acknowledging the debt in writing restarts the limitation period, but only if it hasn't already expired.
These limitation periods apply to most consumer debts like credit cards, lines of credit, and personal loans. Different rules may apply to government debts, court judgments, or secured debts like mortgages.
For more information, read our guide about debt statute of limitations.
How to stop calls from Transworld Systems Canada (TSI)
Sometimes, you can stop collection calls from a collection agency by sending a cease and desist letter. Once Transworld Systems Canada (TSI) receive it, they have to stop calling. The debt doesn't go away, and they can still take legal action. You can use our cease and desist letter templates.
Provincial law doesn't give you this right in Manitoba, Saskatchewan, Newfoundland and Labrador, Prince Edward Island or the Yukon.
Regardless of province, if the debt's on a loan, line of credit, or credit card, send the letter by registered mail under federal law. Federal law is the only law in Canada that also stops an original creditor's in-house collectors, not just a collection agency. You can send it to your original creditor and its collection agent, a collection agency or a law firm.
If Transworld Systems Canada (TSI) is making collection calls to you from its Ontario location, then you can send a cease and desist letter available under Ontario's law.
Restrictions on calls to your workplace
Many provinces and territories place restrictions on collection agencies when they attempt to call you at your workplace.
How to file a complaint about Transworld Systems Canada (TSI)
In Canada, debt collection is regulated province by province, not federally. The rules ban harassment, calling outside set hours, discussing your debt with your family or employer, and threatening legal action they have no intention of taking.
Source: Government of Canada (FCAC) – Debt collection: know your rights
If you think Transworld Systems Canada (TSI) is breaking any debt collection or privacy laws, contact the consumer protection authority in your province.
Before making a written complaint, document the dates and times of contact, the phone number used, what was said, and copies of any emails, letters or texts.
Some consumer protection agencies regulating the conduct of collection agencies will not process your complaint unless you first send a written complaint to the collection agency summarizing the conduct in question and making a request for remedial action.
For contact details and links to your provincial office, visit the Federal, Provincial and Territorial Consumer Affairs Offices directory.
