Action Collections & Receivables Management (ACRM)

What is Action Collections & Receivables Management (ACRM)?

Action Collections & Receivables Management (ACRM) is a debt collection agency that helps businesses recover unpaid debts.

They have been in business for over 25 years and are 100% Canadian owned and operated, with their head office located in Toronto. ACRM works across Canada, handling portfolios in both urban and rural areas.

They work with a variety of creditors, including telecommunications companies, banks, government agencies, healthcare providers, utilities, education lenders, commercial businesses, credit card companies, and retail stores.

Many consumers report that ACRM is persistent with phone calls but also willing to negotiate.

Why is Action Collections & Receivables Management calling me?

If you’ve received a call, voicemail, or letter from Action Collections & Receivables Management, it usually means they’re trying to recover an unpaid debt on behalf of a creditor.

If you’re unsure why they’re calling, ask for written verification of the debt before sharing any personal information or making a payment.

Action Collections & Receivables Management collects for:

• Telecommunications companies (phone, internet, cable)
• Banks and financial institutions
• Government agencies
• Healthcare providers and hospitals
• Utilities (hydro, gas, water)
• Education and student loans
• Commercial businesses
• Credit card companies
• Retail stores

Is Action Collections & Receivables Management (ACRM) a legitimate collection agency?

Yes, Action Collections & Receivables Management (ACRM) is a legitimate debt collection agency established over 25 years ago. They are licensed and bonded nationally across Canada. However, scammers sometimes impersonate collection agencies, so always verify any debt in writing before paying.

Your rights when a debt collection agency like Action Collections & Receivables Management (ACRM) contacts you

Debt collectors and collection agencies must follow a code of conduct outlining what they can and cannot do:

• Every time a debt collector contacts you, they must identify themselves.
• Debt collectors can only contact you during specified hours, usually between 7 AM and 9 PM (but exact times depend on your province)
• They cannot make false or misleading representations to collect a debt.
• Debt collectors may not harass, threaten or intimidate you.
• Debt collectors may not use threatening, profane, intimidating or coercive language.
• Debt collectors may not apply undue, excessive or unreasonable pressure.
• Ask for written proof before answering questions, providing personal information, or paying anything.
• A debt collector can't contact you at work once you've told them not to.

What to do if a debt collection agency like Action Collections & Receivables Management (ACRM) contacts you

1. Ask for written verification of the debt.
2. Don't acknowledge that you owe the debt or supply sensitive information until you've verified it.
3. If you want the phone calls to stop, you can request in writing that the collection agency stop calling, but this won't prevent further legal action.
4. If you don't think you owe money, dispute the debt and ask for written proof.
5. Consider speaking with a Licensed Insolvency Trustee for free advice.