What Collection Agency Does Telus Use?

If you have an unpaid account with Telus, your debt can be assigned to a third-party collection agency.

Based on user submitted entries, consumer reports and public records. They don't represent confirmed business relationships with Telus. Always verify the agency's identity before making any payment.

What happens if you owe Telus money?

Telus will attempt to collect internally first with reminder letters, phone calls, text messages and emails.

If the account stays unpaid after 90 to 180 days, Telus assigns or sells the debt to a collection agency. The agency then contacts you directly.

Why is Telus sending me to collections?

Unpaid bills, outstanding account balances, or unresolved charges. Accounts typically go to collections after 90 to 180 days of non-payment.

What to do if Telus sends you to collections

• Don't acknowledge the debt or make a payment until you've confirmed it's legitimate.
• Request written verification: the original creditor's name (Telus), the account reference, and the total amount.
• Cross-check the amount against your Telus records.
• If valid: pay in full, negotiate a settlement or set up a payment plan.
• If you don't recognise the debt, dispute it in writing.

Can I deal with Telus directly?

Sometimes. Contact Telus's customer service or billing department. Some companies will recall accounts from collections if you arrange payment directly with them.

Will this affect my credit score?

Yes. A collection entry from an unpaid Telus account lowers your credit score and stays on your report for 6 years from the date of last activity in most provinces.