At a glance CBV Collection Services Ltd, also known as CBV Collections, is a Canadian debt collection agency that has operated since 1921.
CBV is based in Markham, Ontario, with offices in Laval, Winnipeg and Burnaby.
If CBV contacts you, ask for written proof of the debt before sharing any details or paying anything.
What is CBV Collection Services?
CBV Collection Services Ltd is a Canadian accounts receivable management firm and debt collection agency.
CBV collects on assignment for creditors, purchases debt portfolios, and runs outsourced collections (BPO) for major Canadian creditors.
CBV was founded in 1921 as the Credit Bureau of Vancouver. The head office is in Markham, Ontario, with offices in Laval, Winnipeg and Burnaby.
Contact CBV Collection Services
1-888-311-1121
Contact this debt collection agency to verify details, dispute the debt or resolve your account.
Visit agency websiteWhy is CBV Collection Services calling me?
If CBV is calling, the original creditor has either assigned your unpaid account to CBV for collection or sold the debt outright to CBV.
This could be an old debt you've forgotten, a wrong number or mistaken identity. Scammers can also impersonate a collection agency.
Don't share details and don't pay anything until you've got proof of the debt in writing.
Who does CBV Collection Services collect for?
CBV Collection Services collects unpaid debts for businesses, government bodies and other organizations across Canada.
CBV publicly markets itself as a collection vendor for SGI Canada (auto insurance debt).
Source: SGI Canada – Payment Collections
Other readers have reported the following creditors as CBV clients:
Industry | Consumer-reported examples |
|---|---|
Telecommunications | Bell Canada, Rogers Communications, Telus, Koodo, Eastlink, Yellow Pages |
Financial services | BMO, RBC Royal Bank, TD Canada Trust |
Short-term lending | Money Mart |
Insurance | SGI Canada, Coachman Insurance |
Government and municipal | City of Toronto, City of North Bay, Manitoba Justice, Winnipeg Parking Authority (City of Winnipeg) |
Utilities and energy | Direct Energy, Reliance Home Comfort |
Retail | Walmart Canada |
Parking | Diamond Parking |
Shipping and logistics | UPS |
Note: Unless otherwise stated, the companies listed above are gathered from user-submitted entries, consumer reports, online discussions and public records. They don't represent confirmed contractual relationships with CBV Collection Services.
If you don't recognize the creditor on a CBV letter or call, pull your credit report from Equifax Canada or TransUnion Canada. It shows who sent the account to collections.
Companies that use CBV Collection Services for debt collection
Submitted by consumers. We try to verify these reports but cannot always confirm them.
Know another company CBV Collection Services collects for?
CBV Collection Services phone numbers
These numbers are commonly associated with CBV Collection Services:
| Phone number | Type |
|---|---|
| Main | |
| Local Office | |
| Local Office | |
| Local Office | |
| Local Office |
Some numbers are submitted by users. We call to verify each one and recheck periodically, but numbers can change.
Got a call from a number not shown here?
If you receive a call from a different number claiming to be CBV Collection Services, verify the debt in writing and confirm the details before paying.
Is CBV Collection Services legitimate?
Yes. CBV Collection Services Ltd is a legitimate debt collection agency that has operated since 1921. It is one of the longest-running collection agencies in Canada. The company publicly lists its corporate address and contact details.
Will CBV Collection Services affect my credit score?
A collection account from CBV Collection Services will severely damage your credit score once it's reported to Equifax or TransUnion.
It stays on your credit report for 6 years from the date of your first missed payment, known as the date of first delinquency. Paying it won't remove the mark from your credit file but updates the status to paid, which looks better to future lenders.
Source: Equifax Canada – How long does information stay on my credit report
Check your own report to see whether CBV Collection Services has reported the account and whether the information is correct.
What to do if CBV Collection Services calls you (step by step)
Step 1: Ask for written verification. Get the original creditor's name, amount, account number and the date of last activity. Don't confirm anything until you've reviewed it in writing.
Step 2: Don't share personal details. No address, date of birth or banking information until you've confirmed the debt is yours.
Step 3: Check your credit report to see what CBV Collection Services has reported about you. Get your free credit score and report with Borrowell.
Step 4: Dispute the debt in writing if it's wrong. Keep copies of everything you send.
Step 5: Check the statute of limitations in your province before you pay or acknowledge the debt in writing.
Step 6: Settle if the debt is correct. Sometimes, CBV Collection Services might accept a one-time lump sum for less than the full balance. Get any agreement in writing before you pay.
Step 7: Pay by a traceable method like online banking, e-Transfer, or card. Get a receipt.
Step 8: Get help if you can't pay. Talk to a Licensed Insolvency Trustee or non-profit credit counsellor.
Source: Government of Canada (FCAC) – Dealing with a debt collector
Not in Ontario, Alberta, BC, Nunavut or the NWT? Find a trustee in your province
What if the debt is old?
Every province has a time limit on how long a collection agency like CBV Collection Services can sue you for an unpaid debt.
| Province / Territory | Limitation period |
|---|---|
| Ontario, BC, Alberta, Saskatchewan, Manitoba, New Brunswick, Nova Scotia | 2 years |
| Quebec | 3 years |
| Newfoundland and Labrador, PEI, Northwest Territories, Nunavut, Yukon | 6 years |
Once the limitation period expires, CBV Collection Services can still sue you, but you can raise the expired limitation period as a complete defence. The defence isn't automatic. You have to file a defence in court and plead the expired limitation period. If you don't, the court will grant default judgment as if the limitation didn't apply.
Making a payment or acknowledging the debt in writing restarts the limitation period, but only if it hasn't already expired.
These limitation periods apply to most consumer debts like credit cards, lines of credit, and personal loans. Different rules may apply to government debts, court judgments, or secured debts like mortgages.
For more information, read our guide about debt statute of limitations.
How to stop calls from CBV Collection Services
Sometimes, you can stop collection calls from a collection agency by sending a cease and desist letter. Once CBV Collection Services receive it, they have to stop calling. The debt doesn't go away, and they can still take legal action. You can use our cease and desist letter templates.
Provincial law doesn't give you this right in Manitoba, Saskatchewan, Newfoundland and Labrador, Prince Edward Island or the Yukon.
Regardless of province, if the debt's on a loan, line of credit, or credit card, send the letter by registered mail under federal law. Federal law is the only law in Canada that also stops an original creditor's in-house collectors, not just a collection agency. You can send it to your original creditor and its collection agent, a collection agency or a law firm.
If CBV Collection Services is making collection calls to you from its Ontario location, then you can send a cease and desist letter available under Ontario's law.
Restrictions on calls to your workplace
Many provinces and territories place restrictions on collection agencies when they attempt to call you at your workplace.
How to file a complaint about CBV Collection Services
In Canada, debt collection is regulated province by province, not federally. The rules ban harassment, calling outside set hours, discussing your debt with your family or employer, and threatening legal action they have no intention of taking.
Source: Government of Canada (FCAC) – Debt collection: know your rights
If you think CBV Collection Services is breaking any debt collection or privacy laws, contact the consumer protection authority in your province.
Before making a written complaint, document the dates and times of contact, the phone number used, what was said, and copies of any emails, letters or texts.
Some consumer protection agencies regulating the conduct of collection agencies will not process your complaint unless you first send a written complaint to the collection agency summarizing the conduct in question and making a request for remedial action.
For contact details and links to your provincial office, visit the Federal, Provincial and Territorial Consumer Affairs Offices directory.
CBV Collection Services locations
Locations that CBV Collection Services operate in:
Provinces served
- Alberta
- British Columbia
- Manitoba
- New Brunswick
- Newfoundland and Labrador
- Northwest Territories
- Nova Scotia
- Nunavut
- Ontario
- Prince Edward Island
- Quebec
- Saskatchewan
- Yukon
Legal Name
CBV Collection Services Ltd.
Also known as
CBV Collections
Credit Bureau of Vancouver
Common variations
People sometimes search for this agency under slightly different names or misspellings. These are the most common variations we see.
CBV Collection Agency
CBB Collection Services
CBD Collection Services
FAQs
Is CBV Collection Services Ltd the same as CBV Collections?
Yes. CBV Collection Services Ltd is the legal name. CBV Collections is the trading name. They're the same company. CBV Collection Services Ltd in Canada is a separate company from CBV Collections Inc. in the United States.
What should I ask CBV Collection Services before I pay?
Ask for written verification of the debt. You need the original creditor's name, the account reference number, the total amount claimed, a breakdown of principal, interest and fees, and the date of last activity. Don't pay until you have this in writing.
Source: Government of Canada (FCAC) – Debt collection: know your rights
What if I don't recognize the debt?
Pull your credit report from Equifax Canada or TransUnion Canada. The report shows who sent the account to collections. If the debt doesn't match anything on your report, it might not have been reported, so act quickly to resolve the debt.
Can CBV Collection Services sue me, garnish my wages, or freeze my bank account?
A company cannot garnish your wages or freeze your bank account without a court order.
If CBV bought the debt from the original creditor, CBV is the creditor and can sue you in its own name. If CBV is collecting for the creditor, the lawsuit is in the creditor's name, not CBV's.
Either way, the plaintiff has to sue you, win in court, then get a garnishment or seizure order. With that order, your employer takes a percentage of your pay. The amount varies by province.
Can I negotiate with CBV Collection Services?
Yes. CBV has the authority to negotiate settlements directly on debts it owns. On debts collected on assignment, CBV needs the original creditor's agreement to settle.
You can offer a lump sum for less than the full amount, or ask for a payment plan. Get any deal in writing before you pay. A settlement shows as settled rather than paid in full on your credit report, but it clears the account.
What if I think CBV's contact is a scam?
Scammers sometimes impersonate real collection agencies, including CBV. It is likely a scam if the caller refuses to name the original creditor, threatens arrest or deportation, demands payment by e-transfer, gift card, or cryptocurrency, or refuses to send anything in writing.
Verify any debt using the contact details on the official CBV Collection Services website before paying.
Source: Government of Canada (FCAC) – Dealing with a debt collector
Can CBV Collection Services contact my family or employer?
CBV can contact your family or employer only to get your contact information. CBV can't discuss the details of your debt with anyone other than you, your spouse, or your lawyer.
Source: Government of Canada (FCAC) – Debt collection: know your rights
Facing escalation from CBV Collection Services?
If your situation with CBV Collection Services has escalated, these guides may help.
Other collection agencies in Canada
Joe launched CollectionAgencies.ca in 2025. He has worked in Canadian personal finance since 2023. He maintains the directory, researches collection agencies across Canada and manages the site's editorial content. Agency listings are sourced from provincial licensing records and legislation.