What is CBV Collection Services?
CBV Collection Services Ltd is a Canadian accounts receivable management firm and debt collection agency.
CBV collects on assignment for creditors, purchases debt portfolios, and runs outsourced collections (BPO) for major Canadian creditors.
CBV was founded in 1921 as the Credit Bureau of Vancouver. The head office is in Markham, Ontario, with offices in Laval, Winnipeg and Burnaby.
Why is CBV Collection Services calling me?
If CBV is calling, the original creditor has either assigned your unpaid account to CBV for collection or sold the debt outright to CBV.
This could be an old debt you've forgotten, a wrong number or mistaken identity. Scammers can also impersonate a collection agency.
Don't share details and don't pay anything until you've got proof of the debt in writing.
CBV Collection Services phone numbers
We called each of these numbers to confirm it reaches CBV Collection Services. Select a number to see call reports and what to do if they contact you.
| Phone number | Type |
|---|---|
| Main | |
| Local Office | |
| Local Office | |
| Local Office | |
| Local Office |
Some numbers are submitted by users. We call to verify each one and recheck periodically, but numbers can change.
If you receive a call from a different number claiming to be CBV Collection Services, verify the debt in writing and confirm the details before paying.
Who does CBV Collection Services collect for?
CBV Collection Services collects unpaid debts for businesses, government bodies and other organizations across Canada.
CBV publicly markets itself as a collection vendor for SGI Canada (auto insurance debt).
Source: SGI Canada – Payment Collections
Other visitors to this site have reported the following creditors as CBV clients:
Consumer reports link CBV Collection Services to 27 creditors, most often in banking, telecom and government.
| Industry | Consumer-reported creditors |
|---|---|
| Telecommunications | |
| Banking & Financial Services | |
| Utilities | |
| Government & Municipal | |
| Insurance | |
| Retail |
Know another company CBV Collection Services collects for?
If you don't recognize the creditor on a CBV letter or call, pull your credit report from Equifax Canada or TransUnion Canada. It shows who sent the account to collections.
Is CBV Collection Services legitimate?
Yes. CBV Collection Services Ltd is a legitimate debt collection agency that has operated since 1921. It is one of the longest-running collection agencies in Canada. The company publicly lists its corporate address and contact details.
Will CBV Collection Services affect my credit score?
A collection account from CBV Collection Services will severely damage your credit score once it's reported to Equifax or TransUnion.
It stays on your credit report for 6 years from the date of your first missed payment, known as the date of first delinquency. Paying it won't remove the mark from your credit file but updates the status to paid, which looks better to future lenders.
Source: Equifax Canada – How long does information stay on my credit report
What to do if CBV Collection Services calls you (step by step)
What if the debt is old?
Every province has a time limit on how long a collection agency like CBV Collection Services can sue you for an unpaid debt.
Ontario, BC, Alberta, Saskatchewan, Manitoba, New Brunswick, Nova Scotia
Quebec
Newfoundland and Labrador, PEI, Northwest Territories, Nunavut, Yukon
Once the limitation period expires, CBV Collection Services can still sue you, but you can raise the expired limitation period as a complete defence. The defence isn't automatic. You have to file a defence in court and plead the expired limitation period. If you don't, the court will grant default judgment as if the limitation didn't apply.
Making a payment or acknowledging the debt in writing restarts the limitation period, but only if it hasn't already expired.
These limitation periods apply to most consumer debts like credit cards, lines of credit, and personal loans. Different rules may apply to government debts, court judgments, or secured debts like mortgages.
For more information, read our guide about debt statute of limitations.
How to stop calls from CBV Collection Services
Sometimes, you can stop collection calls from a collection agency by sending a cease and desist letter. Once CBV Collection Services receive it, they have to stop calling. The debt doesn't go away, and they can still take legal action. You can use our cease and desist letter templates.
Provincial law doesn't give you this right in Manitoba, Saskatchewan, Newfoundland and Labrador, Prince Edward Island or the Yukon.
Regardless of province, if the debt's on a loan, line of credit, or credit card, send the letter by registered mail under federal law. Federal law is the only law in Canada that also stops an original creditor's in-house collectors, not just a collection agency. You can send it to your original creditor and its collection agent, a collection agency or a law firm.
If CBV Collection Services is making collection calls to you from its Ontario location, then you can send a cease and desist letter available under Ontario's law.
Restrictions on calls to your workplace
Many provinces and territories place restrictions on collection agencies when they attempt to call you at your workplace.
How to file a complaint about CBV Collection Services
In Canada, debt collection is regulated province by province, not federally. The rules ban harassment, calling outside set hours, discussing your debt with your family or employer, and threatening legal action they have no intention of taking.
Source: Government of Canada (FCAC) – Debt collection: know your rights
If you think CBV Collection Services is breaking any debt collection or privacy laws, contact the consumer protection authority in your province.
Before making a written complaint, document the dates and times of contact, the phone number used, what was said, and copies of any emails, letters or texts.
Some consumer protection agencies regulating the conduct of collection agencies will not process your complaint unless you first send a written complaint to the collection agency summarizing the conduct in question and making a request for remedial action.
For contact details and links to your provincial office, visit the Federal, Provincial and Territorial Consumer Affairs Offices directory.
Legal Name
CBV Collection Services Ltd.
CBV Collections
Credit Bureau of Vancouver
People sometimes search for this agency under slightly different names or misspellings. These are the most common variations we see.
CBV Collection Agency
CBB Collection Services
CBD Collection Services
