CBV Collection Services

At a glance

CBV Collection Services is a Canadian debt collection agency that's been in business since 1921.

If CBV contacts you, request written verification of the debt before sharing any personal information or making any payments.

Debt collection rules vary by province, but there are rules governing harassment, misleading statements, and when collectors can call you.

What is CBV Collections?

CBV Collection Services Ltd is a debt collection agency that helps businesses recover outstanding accounts and unpaid debts.

The company was founded in October 1921 and initially operated as the Credit Bureau of Vancouver. It has offices in Markham, Laval, Winnipeg, and Burnaby.

CBV Collection Services Ltd in Canada is a separate company from CBV Collections, Inc. in the United States.

Why is CBV Collection Services calling me?

If you've received a call, voicemail, email, or letter from CBV Collections, it means they believe you have an outstanding account with a creditor they represent.

Sometimes the debt is legitimate. Sometimes it's an old account, a mistake, a debt you don't recognize, or a scam attempt using a real company name.

Always request written verification before confirming any debt or making a payment.

Source: Government of Canada (FCAC) – Dealing with a debt collector

What to ask CBV Collections for before you pay

Request written documentation before confirming any personal details or making a payment.

You need the original creditor's name, the amount owed, the account reference number, and the date the debt relates to.

Getting this in writing lets you verify whether the debt is legitimate and creates a record of what you were told.

Source: Government of Canada (FCAC) – Debt collection: know your rights

Who does CBV Collections collect for?

CBV Collection Services Ltd serves multiple sectors, including government bodies, banks, and telecommunications companies.

Note: the companies listed above are gathered from user-submitted entries, consumer reports, online discussions, and public records. They do not represent confirmed contractual relationships with CBV Collections.

CBV Collection Services Ltd is the official collection vendor for SGI Canada and Coachman Insurance.

Source: https://sgicanada.ca/payment-collections

Treat all creditor claims as unconfirmed until you receive written verification tied to your specific account.

Is CBV Collections a legitimate collection agency?

Yes. CBV Collection Services Ltd is a legitimate debt collection agency that's been in business for more than 100 years. The company publicly lists its corporate address and contact details.

CBV is a BBB Accredited Business with a B rating. Provincial regulatory bodies license CBV's branches and employees.

Is CBV Collection Services a licensed collection agency?

CBV Collection Services Ltd is registered as a collection agency across multiple provinces. The tables below show confirmed licence records as of February 2026.

Is CBV Collection Services a licensed collection agency in Alberta?

CBV Collection Services Ltd. is registered in Alberta as a collection agency under the Collection and Debt Repayment Practices Regulation. The table below shows the confirmed licence record as of February 2026.

Source: Service Alberta – Find out if a Business is Licenced (February 2026)

Is CBV Collection Services a licensed collection agency in British Columbia?

CBV Collection Services Ltd holds a debt collection licence in British Columbia issued by Consumer Protection BC.

Source: Consumer Protection BC – Check a licence

Scammers sometimes impersonate legitimate debt collectors. Always verify any debt in writing before making payments, and confirm contact details on CBV's official website rather than relying on voicemail or text messages.

Your rights when CBV Collections contacts you

Debt collection rules vary by province, but consumer protection legislation across Canada prohibits debt collectors from harassing, threatening, or intimidating you.

They cannot make false or misleading statements, use profane or coercive language, or apply unreasonable pressure. They cannot continue contacting you at work after you've told them not to. Every time a debt collector contacts you, they must identify themselves.

Source: Government of Canada (FCAC) – Debt collection: know your rights

Red flags: how to spot a scam

Scammers sometimes impersonate debt collectors, including real companies like CBV.

A scammer typically refuses to name the original creditor, threatens arrest, jail, or deportation, demands payment by e-transfer, gift card, or cryptocurrency, and refuses to send anything in writing.

Verify the debt using contact details from CBV's official website before paying.

Source: Government of Canada (FCAC) – Dealing with a debt collector

Can CBV Collections call me at any time?

No. Collection agencies in Ontario cannot contact you before 7:00 AM or after 9:00 PM, Monday to Saturday; on Sundays, except between 1:00 PM and 5:00 PM; or on public holidays.

Note: Calling hours vary by province. Check your local debt collection rules.

What to do if CBV Collections calls you (step-by-step)

Step 1: Request written verification before confirming anything. Ask for the original creditor's name, the amount owed, the date of last activity, and the account number.

Step 2: Do not confirm the debt is yours until you've reviewed the details in writing. If they ask for personal information before sending written confirmation, decline.

Step 3: Keep your sensitive personal information private until you are certain the contact is legitimate and the debt is yours.

Step 4: Dispute the debt in writing if it is incorrect. Request proof. Keep a copy of everything you send and receive.

Step 5: Send a written request to stop calls if you want phone contact to stop. Rules vary by province. A written request does not erase the debt or prevent legal action.

Step 6: Speak with a Licensed Insolvency Trustee if the debt is real and you're overwhelmed. The first consultation is free.

Source: Government of Canada (FCAC) – Dealing with a debt collector