At a glance CBV Collection Services Ltd, also known as CBV Collections, is a Canadian debt collection agency that has operated since 1921.
CBV is based in Markham, Ontario, with offices in Laval, Winnipeg and Burnaby.
If CBV contacts you, ask for proof of the debt in writing before sharing details or paying anything.
What is CBV Collection Services?
CBV Collection Services Ltd is a Canadian accounts receivable management firm and debt collection agency.
CBV collects on assignment for creditors, purchases debt portfolios, and runs outsourced collections (BPO) for major Canadian creditors.
CBV was founded in 1921 as the Credit Bureau of Vancouver. The head office is in Markham, Ontario, with offices in Laval, Winnipeg and Burnaby.
Contact CBV Collection Services
1-888-311-1121
Contact this debt collection agency to verify details, dispute the debt or resolve your account.
Visit agency websiteWhy is CBV Collection Services calling me?
If CBV is calling, the original creditor has either assigned your unpaid account to CBV for collection or sold the debt to CBV outright.
This could be an old debt you've forgotten, a wrong number or mistaken identity. Scammers can also impersonate a collection agency.
Don't share details and don't pay anything until you've got proof of the debt in writing.
Who does CBV Collection Services collect for?
CBV Collection Services collects unpaid debts for businesses, government bodies and other organizations across Canada.
CBV publicly markets itself as a collection vendor for SGI Canada (auto insurance debt).
Source: SGI Canada – Payment Collections
Other readers have reported the following creditors as CBV clients:
Industry | Consumer-reported examples |
|---|---|
Telecommunications | Bell Canada, Rogers Communications, Telus, Koodo, Eastlink, Yellow Pages |
Financial services | BMO, RBC Royal Bank, TD Canada Trust |
Short-term lending | Money Mart |
Insurance | SGI Canada, Coachman Insurance |
Government and municipal | City of Toronto, City of North Bay, Manitoba Justice, Winnipeg Parking Authority (City of Winnipeg) |
Utilities and energy | Direct Energy, Reliance Home Comfort |
Retail | Walmart Canada |
Parking | Diamond Parking |
Shipping and logistics | UPS |
Note: Unless otherwise stated, the companies listed above are gathered from user-submitted entries, consumer reports, online discussions and public records. They don't represent confirmed contractual relationships with CBV Collection Services.
If you don't recognize the creditor on a CBV letter or call, pull your credit report from Equifax Canada or TransUnion Canada. It shows who sent the account to collections.
Companies that use CBV Collection Services for debt collection
Submitted by consumers. We try to verify these reports but cannot always confirm them.
Know another company CBV Collection Services collects for?
CBV Collection Services phone numbers
These numbers are commonly associated with CBV Collection Services:
| Phone number | Type |
|---|---|
| Main | |
| Local Office | |
| Local Office | |
| Local Office | |
| Local Office |
Some numbers are submitted by users. We call to verify each one and recheck periodically, but numbers can change.
Got a call from a number not shown here?
If you receive a call from a different number claiming to be CBV Collection Services, verify the debt in writing and confirm the details before paying.
Is CBV Collection Services legitimate?
Yes. CBV Collection Services Ltd is a legitimate debt collection agency that has operated since 1921. It is one of the longest-running collection agencies in Canada. The company publicly lists its corporate address and contact details.
Source: BBB – CBV Collection Services Ltd.
Will CBV Collection Services affect my credit score?
A collection account from CBV Collection Services will severely damage your credit score once it's reported to Equifax or TransUnion.
It stays on your credit report for 6 years from the date of your first missed payment. Paying it won't remove the mark from your credit file but updates the status to paid, which looks better to future lenders.
Check your own report to see whether CBV Collection Services has reported the account and whether the information is correct.
What to do if CBV Collection Services calls you (step by step)
Step 1: Ask for written verification. Get the original creditor's name, amount, account number and the date of last activity. Don't confirm anything until you've reviewed it in writing.
Step 2: Don't share personal details. No address, date of birth or banking information until you've confirmed the debt is yours.
Step 3: Check your credit report to see what the agency has reported about you. Get your free credit score and report with Borrowell.
Step 4: Dispute the debt in writing if it's wrong. Keep copies of everything you send.
Step 5: Check the statute of limitations in your province before you pay or acknowledge the debt in writing.
Step 6: Settle if the debt is correct. The agency might accept a one-time lump sum for less than the full balance. Get any agreement in writing before you pay.
Step 7: Pay by a traceable method like online banking, e-Transfer, or card. Get a receipt.
Step 8: Talk to a Licensed Insolvency Trustee or non-profit credit counselling service if you can't pay.
Source: Government of Canada (FCAC) – Dealing with a debt collector
Not in Ontario, Alberta, BC, Nunavut or the NWT? Find a trustee in your province
What if the debt is old?
Every province has a time limit on how long a collection agency like CBV Collection Services can sue you for an unpaid debt.
| Province / Territory | Limitation period |
|---|---|
| Ontario, BC, Alberta, Saskatchewan, Manitoba, New Brunswick, Nova Scotia | 2 years |
| Quebec | 3 years |
| Newfoundland and Labrador, PEI, Northwest Territories, Nunavut, Yukon | 6 years |
Once the limitation period expires, CBV Collection Services can still sue you, but you can raise the expired limitation period as a complete defence. The defence isn't automatic. You have to file a defence in court and plead the expired limitation period. If you don't, the court will grant default judgment as if the limitation didn't apply.
Making a payment or acknowledging the debt in writing restarts the limitation period, but only if it hasn't already expired.
These limitation periods apply to most consumer debts like credit cards, lines of credit, and personal loans. Different rules may apply to government debts, court judgments, or secured debts like mortgages.
For more information, read our guide about debt statute of limitations.
How to stop calls from CBV Collection Services
Send CBV Collection Services a cease and desist letter. Once they receive it, they have to stop phoning. The debt doesn't go away, and they can still take legal action.
Use our cease and desist letter templates
Provincial law doesn't give you this right in Manitoba, Saskatchewan, Newfoundland and Labrador, Prince Edward Island or the Yukon.
However, if the debt's on a loan, line of credit, or credit card, send the letter by registered mail under federal law. If CBV Collection Services is physically based in Ontario, use Ontario's law instead.
Read more: How to stop collection calls in Canada.
How to file a complaint about CBV Collection Services
If you think that CBV Collection Services is breaking any debt collection rules, contact the consumer protection authority in your province.
Before filing, document the dates and times of contact, the phone number used, what was said, and copies of any emails, letters or texts.
For contact details and links to your provincial office, visit the Federal, Provincial and Territorial Consumer Affairs Offices directory.
CBV Collection Services locations
Locations that CBV Collection Services operate in:
Provinces served
- Alberta
- British Columbia
- Manitoba
- New Brunswick
- Newfoundland and Labrador
- Northwest Territories
- Nova Scotia
- Nunavut
- Ontario
- Prince Edward Island
- Quebec
- Saskatchewan
- Yukon
Legal Name
CBV Collection Services Ltd.
Also known as
CBV Collections
Credit Bureau of Vancouver
Common variations
People sometimes search for this agency under slightly different names or misspellings. These are the most common variations we see.
CBV Collection Agency
CBB Collection Services
CBD Collection Services
FAQs
Yes. CBV Collection Services Ltd is the legal name. CBV Collections is the trading name. They're the same company. CBV Collection Services Ltd in Canada is a separate company from CBV Collections Inc. in the United States.
Ask for written verification of the debt. You need the original creditor's name, the account reference number, the total amount claimed, a breakdown of principal, interest and fees, and the date of last activity. Don't pay until you have this in writing.
Source: Government of Canada (FCAC) – Debt collection: know your rights
Pull your credit report from Equifax Canada or TransUnion Canada. The report shows who sent the account to collections. If the debt doesn't match anything on your report, it might not have been reported, so act quickly to resolve the debt.
A company cannot garnish your wages or freeze your bank account without a court order.
If CBV bought the debt from the original creditor, CBV is the creditor and can sue you in its own name. If CBV is collecting for the creditor, the lawsuit is in the creditor's name, not CBV's.
Either way, the plaintiff has to sue you, win in court, then get a garnishment or seizure order. With that order, your employer takes a percentage of your pay. The amount varies by province.
Yes. CBV has the authority to negotiate settlements directly on debts it owns. On debts collected on assignment, CBV needs the original creditor's agreement to settle.
You can offer a lump sum for less than the full amount, or ask for a payment plan. Get any deal in writing before you pay. A settlement shows as settled rather than paid in full on your credit report, but it clears the account.
Scammers sometimes impersonate real collection agencies, including CBV. It is likely a scam if the caller refuses to name the original creditor, threatens arrest or deportation, demands payment by e-transfer, gift card, or cryptocurrency, or refuses to send anything in writing.
Verify any debt using the contact details on the official CBV Collection Services website before paying.
Source: Government of Canada (FCAC) – Dealing with a debt collector
CBV can contact your family or employer only to get your contact information. CBV can't discuss the details of your debt with anyone other than you, your spouse, or your lawyer.
Source: Government of Canada (FCAC) – Debt collection: know your rights
Facing escalation from CBV Collection Services?
If your situation with CBV Collection Services has escalated, these guides may help.
Other collection agencies in Canada
Joe launched CollectionAgencies.ca in 2025. He has worked in Canadian personal finance since 2023. He maintains the directory, researches collection agencies across Canada and manages the site's editorial content. Agency listings are sourced from provincial licensing records and legislation.