At a glance Financial Debt Recovery Ltd (commonly known as FDR or FDR Ltd) is a Canadian debt collection agency founded in 1991.
If FDR contacts you, request written verification of the debt before sharing personal information or making payments.
Debt collection rules vary by province, but there are rules on harassment, misleading statements, and when collectors can contact you.
What is Financial Debt Recovery Ltd?
Financial Debt Recovery Ltd is a debt collection agency that helps businesses recover unpaid debts.
The company was founded in 1991 and operates across Canada, with offices in Richmond Hill (head office) and Montreal.
FDR also purchases defaulted debt portfolios and provides contact center services for clients.
If a business assigns your debt to a collection agency, you'll get calls, emails, letters or voicemails asking you to repay what's owed.
Contact Financial Debt Recovery (FDR)
Contact this debt collection agency to verify details, dispute the debt, or resolve your account.
Visit agency websiteWhy is FDR calling me?
If you've received a call, voicemail, email, or letter from FDR Ltd, it usually means they believe you have an unpaid debt with a creditor they represent.
Sometimes it's an old account, a mistake, a debt you don't recognize, or a scam attempt using a real company name.
The first thing you should do is ask for written verification of the debt before you confirm anything or make a payment.
Source: Government of Canada (FCAC) - Dealing with a debt collector
Why does my caller ID show TLS/FDR Ltd?
TLS/FDR Ltd is how Financial Debt Recovery appears on the caller ID. TLS Contact Centre handles outbound calls on FDR's behalf, so your phone displays "TLS/FDR Ltd" or "TLS FDR LTD" instead of the full company name. It's the same agency.
Caller ID systems often abbreviate names, so you might also see "FDR Ontario," "FDR Ltd," or "Financial Srvs."
If you're unsure whether a call is genuinely from FDR, call them back on 1-800-763-3328 to confirm.
What to ask FDR before you pay
Ask for written documentation confirming:
- The original creditor
- The amount owed
- The account reference
- The date the debt relates to (if available)
Doing so lets you check whether the debt is legitimate and provides a record of what you were told.
Source: Government of Canada (FCAC) - Debt collection: know your rights
Who does FDR collect for?
Collection agencies work with all kinds of businesses. People have reported that FDR contacts them about debts from various sectors.
You should always treat creditor claims as unconfirmed until you receive written verification tied to your specific account.
Industry | Consumer-reported examples |
|---|---|
Financial services | Banks, credit card companies (CIBC) |
Telecommunications | Phone/internet/cable providers (Rogers) |
Payday loans | Short-term lenders (Money Mart) |
Automotive | Car loans and auto financing |
Government | Ontario Ministry of Transportation, 407 ETR tolls |
Healthcare | Hospitals and medical providers |
Utilities | Hydro/gas/water providers |
Insurance | Insurance companies |
Note: The companies listed above are based on consumer reports and online discussions. They don't represent confirmed business relationships with FDR.
If someone claims FDR is collecting for a specific company, don't rely on what they tell you over the phone.
Make sure you request written verification that includes the creditor's name, account reference, and current balance.
Source: Government of Canada (FCAC) - Debt collection: know your rights
Companies that use Financial Debt Recovery (FDR) for debt collection
Reported by consumers
Know another company Financial Debt Recovery (FDR) collects for?
Financial Debt Recovery (FDR) phone numbers
These numbers are commonly associated with Financial Debt Recovery (FDR):
| Phone number | Type |
|---|---|
| Main | |
| General | |
| General | |
| General | |
| General |
Got a call from a number not shown here?
If you receive a call from a different number claiming to be Financial Debt Recovery (FDR), verify the debt in writing and confirm the details before paying.
Is FDR a legitimate collection agency?
Yes, Financial Debt Recovery Ltd is a legitimate debt collection agency that's been operating in Canada since 1991. The company publicly lists its corporate address and contact details.
FDR's branches and employees must be licensed through provincial regulatory bodies.
FDR is a member of industry associations, including the Canadian Society of Collection Agencies, the Credit Association of Greater Toronto and the Receivables Management Association of Canada.
Scammers sometimes impersonate legitimate debt collectors. Always verify any debt in writing before making payments, and check that you're dealing with the actual company using contact details from FDR's official website.
Is Financial Debt Recovery (FDR) a licensed collection agency in Ontario?
Financial Debt Recovery Limited, operating as Financial Debt Recovery (FDR), is registered in Ontario as a collection agency under the Collection and Debt Settlement Services Act. The table below shows confirmed licence records as of March 2026.
| Legal Name | Location | Licence number | Status | Expiry |
|---|---|---|---|---|
| Financial Debt Recovery Limited | Richmond Hill, ON | 4007233 | Issued | Jul 31, 2027 |
| Financial Debt Recovery Limited | Thornhill, ON | 4740965 | Issued | Mar 28, 2026 |
| Financial Debt Recovery Limited | Meza, AZ | 4741423 | Issued | Apr 24, 2026 |
Source: Government of Ontario – Search for a business licence (March 2026)
Is Financial Debt Recovery (FDR) a licensed collection agency in Alberta?
Financial DEBT Recovery Limited, operating as Financial Debt Recovery (FDR), is registered in Alberta as a collection agency under the Collection and Debt Repayment Practices Regulation. The table below shows the confirmed licence record as of March 2026.
| Business Name | Trading As | Location | Bonded | Expiry |
|---|---|---|---|---|
| Financial DEBT Recovery Limited | FDR | — | Yes | Oct 31, 2026 |
Source: Service Alberta – Find out if a Business is Licenced (March 2026)
How FDR appears on your credit report
Collection agencies don't always show up under their full name on credit reports or bank statements. Financial Debt Recovery Ltd is often abbreviated, which makes it hard to identify.
These are the most common abbreviations people report seeing:
Abbreviation | Where it typically appears |
|---|---|
FINAN DEBT REC | Equifax or TransUnion credit report |
FINAN. DEBT REC. | Equifax or TransUnion credit report |
FDR L | Credit report or bank statement |
CIBC FROM FDR L | CIBC online banking |
The exact formatting depends on your credit bureau and your bank. If you see an entry you don't recognize, pull your full credit report from Equifax or TransUnion and compare it against any letters or notices you've received from FDR.
If the entry is wrong, you can dispute it directly with the credit bureau. Both Equifax Canada and TransUnion Canada have online dispute processes.
Source: Government of Canada (FCAC) – Checking for errors on your credit report
What to do if Financial Debt Recovery (FDR) calls you (step by step)
Step 1: Ask for written verification. Get the original creditor's name, the amount claimed, the date of last activity, and the account number. Don't confirm anything until you've reviewed everything in writing.
Step 2: Don't share personal details. No address, date of birth or banking information until you've confirmed the debt is yours.
Step 3: Check your own records. Pull your credit report from Equifax or TransUnion and compare it to what Financial Debt Recovery (FDR) sent you.
Step 4: Dispute the debt in writing if it's wrong. Keep copies of everything you send.
Step 5: Negotiate if the debt is correct. You can offer a lump sum for less than the full amount or arrange a payment plan. Get any agreement in writing before you pay.
Step 6: Pay by a traceable method. Collection agencies like Financial Debt Recovery (FDR) typically accept online banking, Interac e-Transfer, credit or debit card through their website, or in person at a bank branch. Always get a receipt.
Step 7: Talk to a Licensed Insolvency Trustee or non-profit credit counselling service if you owe the debt and can't pay.
Source: Government of Canada (FCAC) – Dealing with a debt collector
Only consider a loan or a line of credit if you can comfortably afford the repayments. If you're unsure what to do, speak to a non-profit credit counsellor or a Licensed Insolvency Trustee first.
What if the debt is old?
Every province has a time limit on how long a collection agency like Financial Debt Recovery (FDR) can sue you for an unpaid debt.
| Province / Territory | Limitation period |
|---|---|
| Ontario, BC, Alberta, Saskatchewan, Manitoba, New Brunswick, Nova Scotia | 2 years |
| Quebec | 3 years |
| Newfoundland and Labrador, PEI, Northwest Territories, Nunavut, Yukon | 6 years |
Once the limitation period expires, Financial Debt Recovery (FDR) can still sue you, but you can raise the expired limitation period as a defence. If you do, the court will dismiss the case.
Making a payment or acknowledging the debt in writing restarts the limitation period, but only if it hasn't already expired. If you're unsure whether a debt is still within the limitation period, get legal advice before making any payment.
These limitation periods apply to most consumer debts like credit cards, lines of credit, and personal loans. Different rules may apply to government debts, court judgments, or secured debts like mortgages.
For more information, read our guide about debt statute of limitations.
How to stop Financial Debt Recovery (FDR) from calling
If you want phone calls to stop, send Financial Debt Recovery (FDR) a written request. It won't erase the debt or prevent legal action, but it stops repeated calls, depending on your province.
Copy and paste this template:
Hello,
I request that you stop contacting me by phone regarding this account and communicate with me only in writing.
Please send written verification of the debt, including:
- The original creditor name
- The amount claimed
- A breakdown of principal, interest and fees
- The account reference number
- The date of last activity on the account
Do not contact me at my workplace.
Thank you,
[Your full name]
[Your mailing address or email]
[Your phone number (optional)]
[Date]
Note: Check your province's rules for any requirements to stop contact.
Source: Government of Canada (FCAC) - Dealing with a debt collector
How to file a complaint about Financial Debt Recovery (FDR)
If Financial Debt Recovery (FDR) doesn't follow the debt collection rules, contact the consumer protection authority in your province.
Before filing, document the dates and times of contact, the phone number used, what was said, and copies of any emails, letters or texts.
For contact details and links to your provincial office, visit the Federal, Provincial and Territorial Consumer Affairs Offices directory.
You can also file a complaint through the Better Business Bureau (BBB).
Accreditations
Financial Debt Recovery (FDR) locations
Locations that Financial Debt Recovery (FDR) operate in:
Provinces served
- Alberta
- British Columbia
- Manitoba
- New Brunswick
- Newfoundland and Labrador
- Northwest Territories
- Nova Scotia
- Nunavut
- Ontario
- Prince Edward Island
- Quebec
- Saskatchewan
- Yukon
Legal Name
Financial Debt Recovery Ltd.
Also known as
FDR
FDR Ltd
Common variations
People sometimes search for this agency under slightly different names or misspellings. These are the most common variations we see.
TLS/FDR Ltd (Often on caller ID)
Finan Debt Rec (Abbreviation from credit report)
FDR Collections
FAQs
Yes. People often search "FDR" or "FDR collections" when they mean Financial Debt Recovery Ltd. The safest way to confirm you're dealing with the real company is to verify details using official contact information or the website, and to request written confirmation that the debt is real.
No. Contact rules depend on your province. In Ontario, collectors cannot call before 7:00 AM or after 9:00 PM on weekdays, and Sunday calls are restricted to 1:00 PM - 5:00 PM. Calls on public holidays are prohibited. Other provinces have similar restrictions.
Source: Government of Ontario - A guide for collection agencies
Possible reasons: you forgot about it, the debt was sold by another company, it's an old debt resurfacing, it's a mistake, or it's a scam.
Request written verification showing the creditor's name and the amount owed. Don't pay until you've confirmed it's legitimate. If you believe there's an error, dispute the debt in writing.
Not automatically. To garnish wages or freeze accounts, a creditor generally needs a court judgment first. A phone call from FDR does not mean they have one.
Collection agencies can call third parties to locate you, but they generally cannot discuss your debt with anyone else. If you ask them to stop calling your workplace, they must stop.
Source: Government of Canada (FCAC) - Debt collection: know your rights
Other collection agencies in Canada
Joe launched CollectionAgencies.ca in 2025. He maintains the directory, researches collection agencies across Canada, and manages the site's editorial content. Agency listings are sourced from provincial licensing records and legislation.