Financial Debt Recovery (FDR)

At a glance

Financial Debt Recovery Ltd (commonly known as FDR or FDR Ltd) is a Canadian debt collection agency founded in 1991.

If FDR contacts you, request written verification of the debt before sharing personal information or making payments.

Debt collection rules vary by province, but there are rules on harassment, misleading statements, and when collectors can contact you.

What is Financial Debt Recovery Ltd?

Financial Debt Recovery Ltd is a debt collection agency that helps businesses recover unpaid debts.

The company was founded in 1991 and operates across Canada, with offices in Richmond Hill (head office) and Montreal.

FDR also purchases defaulted debt portfolios and provides contact center services for clients.

If a business assigns your debt to a collection agency, you might receive calls, emails, letters or voicemails asking you to repay what's owed.

Why is FDR calling me?

If you've received a call, voicemail, email, or letter from FDR Ltd, it usually means they believe you have an unpaid debt with a creditor they represent.

Sometimes the debt is valid. Sometimes it might be an old account, a mistake, a debt you don't recognize, or even a scam attempt using a real company name.

The first thing you should do is ask for written verification of the debt before you confirm anything or make a payment.

Source: Government of Canada (FCAC) - Dealing with a debt collector

What to ask FDR before you pay

Ask for written documentation confirming:

• The original creditor
• The amount owed
• The account reference
• The date the debt relates to (if available)

Doing so lets you check whether the debt is legitimate and provides a record of what you were told.

Source: Government of Canada (FCAC) - Debt collection: know your rights

Who does FDR collect for?

Collection agencies work with all kinds of businesses. People have reported that FDR contacts them about debts from various sectors.

You should always treat creditor claims as unconfirmed until you receive written verification tied to your specific account.

Note: The companies listed above are based on consumer reports and online discussions. They don't represent confirmed business relationships with FDR.

If someone claims FDR is collecting for a specific company, don't rely on what they tell you over the phone.

Make sure you request written verification that includes the creditor's name, account reference, and current balance.

Source: Government of Canada (FCAC) - Debt collection: know your rights

Is FDR a legitimate collection agency?

Yes, Financial Debt Recovery Ltd is a legitimate debt collection agency that's been operating in Canada since 1991. The company publicly lists its corporate address and contact details.

FDR's branches and employees must be licensed through provincial regulatory bodies.

Québec permit

CBV Collection Services Ltd holds permit 400232 in Québec and is listed as Agence de recouvrement F.D.R. Ltée.

Source: Québec: Office de la protection du consommateur

FDR is a member of industry associations, including the Canadian Society of Collection Agencies, the Credit Association of Greater Toronto and the Receivables Management Association of Canada.

Scammers sometimes impersonate legitimate debt collectors. Always verify any debt in writing before making payments, and check that you're dealing with the actual company using contact details from FDR's official website.

Your rights when FDR contacts you

Debt collection rules vary by province, but there are debt collection laws across Canada. Debt collectors generally are not allowed to:

• Harass, threaten, or intimidate you
• Make false or misleading statements
• Use profane, threatening, or coercive language
• Apply unreasonable or excessive pressure
• Continue contacting you at work after you've told them not to

Source: Government of Canada (FCAC) - Debt collection: know your rights

Red flags: how to spot a scam

Scammers sometimes impersonate debt collectors. Watch for these signs:

• They refuse to name the original creditor
• They threaten arrest, jail, or deportation
• They demand payment by e-transfer, gift card, or crypto
• They won't send anything in writing Verify the debt using contact details from FDR's official website before paying.

Source: Government of Canada (FCAC) - Dealing with a debt collector

Contact hour restrictions (example: Ontario)

In Ontario, collection agencies generally cannot contact you about a debt:

• Before 7:00 AM or after 9:00 PM (Monday to Saturday)
• On Sundays, except between 1:00 PM and 5:00 PM
• On public holidays

Source: Government of Ontario - A guide for collection agencies

Note: Calling hours vary by province, so check your local debt collection laws.

What to do if FDR calls you (step-by-step)

Step 1: Ask for written verification of the debt (creditor name, amount, and account reference). Say: "Before I confirm any personal details, please tell me the original creditor's name, the amount, the date of last activity, and the account number. Send verification in writing."

Step 2: Don't confirm the debt is yours until you've reviewed the details in writing. If they push for your date of birth or address first, say: "I'm not comfortable confirming personal information on an inbound call. Send it in writing."

Step 3: Avoid sharing sensitive personal information unless you're sure it's legitimate.

Step 4: If you believe the debt is incorrect, dispute it in writing and request proof.

Step 5: If you want the calls to stop, you can send a written request (province rules vary), but it won't necessarily stop legal action.

Step 6: If you're overwhelmed by debt, consider speaking with a Licensed Insolvency Trustee. The first consultation is free.

Source: Government of Canada (FCAC) - Dealing with a debt collector