Resolve Financial Recovery

Why is Resolve Financial Recovery calling me?

If you've received a call from Resolve Financial Recovery, it usually means they're trying to recover an unpaid debt on behalf of a creditor.

If you're unsure why they're calling, ask for written verification of the debt before sharing any personal information or making a payment.

Resolve Financial Recovery collects for:

• Telus (telecommunications)
• Payday loan providers
• Credit card companies
• Banks and financial institutions
• Telecommunications companies (phone, internet, cable)
• Government agencies
• Healthcare providers and hospitals
• Utilities (hydro, gas, water)
• Education and student loans
• Commercial businesses
• Retail stores

Is Resolve Financial Recovery a legitimate collection agency?

Yes, Resolve Financial Recovery is a legitimate debt collection agency. They have a Better Business Bureau Accredited Business profile and hold an A rating.

It's common for scammers to impersonate collection agencies, so always verify any debt in writing before paying.

Your rights when a debt collection agency like Resolve Financial Recovery contacts you

Debt collectors and collection agencies must follow a code of conduct outlining what they can and cannot do:

• Every time a debt collector contacts you, they must identify themselves.
• Debt collectors can only contact you during specified hours, usually between 7 AM and 9 PM (but exact times depend on your province)
• They cannot make false or misleading representations to collect a debt.
• Debt collectors may not harass, threaten or intimidate you.
• Debt collectors may not use threatening, profane, intimidating or coercive language.
• Debt collectors may not apply undue, excessive or unreasonable pressure.
• A debt collector can't contact you at work once you've told them not to.

What to do if a debt collection agency like Resolve Financial Recovery contacts you

1. Ask for written verification of the debt.
2. Request written proof before acknowledging the debt, answering questions, supplying any information, or paying.
3. If you want the phone calls to stop, you can request in writing that the collection agency stop calling, but this won't prevent further legal action.
4. If you don't think you owe any money, dispute the debt and ask for written proof.
5. Consider speaking with a Licensed Insolvency Trustee for free advice.