MetCredit

What is MetCredit?

MetCredit is a debt collection agency that helps businesses recover unpaid debts.

They have been operating since 1973 and serve clients across Canada with offices in Vancouver, Edmonton, Toronto, and Montréal.

They work with a wide range of businesses, from small startups to large banks, telecom companies, and retail giants.

Many consumers report that MetCredit is persistent with phone calls and uses emails and texts to follow up on debts.

Why is MetCredit calling me?

If you’ve received a call from MetCredit, they’re probably trying to recover an unpaid debt on behalf of a creditor. 

If you’re unsure why they’re calling, ask for written verification of the debt before sharing any personal information or making a payment.

MetCredit collects for:

• Rogers Communications (telecommunications)
• Bell Canada (telecommunications)
• TD Bank (financial institutions)
• Canadian Imperial Bank of Commerce (CIBC) (financial institutions)
• Government agencies
• Healthcare providers and hospitals
• Utilities (hydro, gas, water)
• Education and student loans
• Commercial businesses
• Credit card companies
• Retail stores

Is MetCredit a legitimate collection agency?

Yes, MetCredit is a legitimate debt collection agency established in 1973. They are licensed and bonded to collect debt in all Canadian provinces and territories.

However, scammers sometimes impersonate collection agencies, so always verify any debt in writing before paying.

Your rights when a debt collection agency like MetCredit contacts you

Debt collectors and collection agencies must follow a code of conduct outlining what they can and cannot do:

• Every time a debt collector contacts you, they must identify themselves.
• Debt collectors can only contact you during specified hours, usually between 7 AM and 9 PM (but exact times depend on your province)
• They cannot make false or misleading representations to collect a debt.
• Debt collectors may not harass, threaten or intimidate you.
• Debt collectors may not use threatening, profane, intimidating or coercive language.
• Debt collectors may not apply undue, excessive or unreasonable pressure.
• Ask for written proof before answering questions, providing personal information, or paying anything.
• A debt collector can't contact you at work once you've told them not to.

What to do if a debt collection agency like MetCredit contacts you

1. Ask for written verification of the debt.
2. Don't acknowledge that you owe the debt or supply sensitive information until you've verified it.
3. If you want the phone calls to stop, you can request in writing that the collection agency stop calling, but this won't prevent further legal action.
4. If you don't think you owe money, dispute the debt and ask for written proof.
5. Consider speaking with a Licensed Insolvency Trustee for free advice.