What is DCA (Debt Control Agency)?
DCA (Debt Control Agency) is a debt collection agency that helps businesses recover unpaid debts. They offer third-party debt collection services for a wide range of creditors across multiple industries.
They operate primarily in Canada, with offices serving clients in various provinces. The company has been in existence for several years, though the exact founding date is not specified on its website.
DCA collects debts for many types of creditors, including telecommunications companies, banks, government agencies, healthcare providers, utilities, education, commercial businesses, credit card companies, and retail stores. They are known to be persistent with phone calls and firm in their collection efforts.
Contact DCA (Debt Control Agency)
Contact this debt collection agency to verify details, dispute the debt, or resolve your account.
Visit agency websiteWhy is DCA (Debt Control Agency) calling me?
If you've received a call from DCA (Debt Control Agency), it usually means they're trying to recover an unpaid debt on behalf of a creditor.
If you're unsure why they're calling, ask for written verification of the debt before sharing any personal information or making a payment.
DCA (Debt Control Agency) collects for:
- Telecommunications companies like Telus (phone, internet, cable)
- Banks and financial institutions
- Payday loan companies (PAY2DAY)
- Government agencies
- Healthcare providers and hospitals
- Utilities (hydro, gas, water)
- Education and student loans
- Commercial businesses
- Credit card companies
- Retail stores
Companies that use DCA (Debt Control Agency) for debt collection
Reported by consumers
Know another company DCA (Debt Control Agency) collects for?
DCA (Debt Control Agency) phone numbers
These numbers are commonly associated with DCA (Debt Control Agency):
| Phone number | Type |
|---|---|
| Main | |
| General | |
| General | |
| General | |
| General |
Got a call from a number not shown here?
If you receive a call from a different number claiming to be DCA (Debt Control Agency), verify the debt in writing and confirm the details before paying.
Is DCA (Debt Control Agency) a legitimate collection agency?
Yes, DCA (Debt Control Agency) is a legitimate debt collection agency. Their branches and employees are licensed.
Is DCA (Debt Control Agency) a licensed collection agency in Ontario?
Debt Control Agency Inc., operating as DCA (Debt Control Agency), is registered in Ontario as a collection agency under the Collection and Debt Settlement Services Act. The table below shows confirmed licence records as of March 2026.
| Legal Name | Location | Licence number | Status | Expiry |
|---|---|---|---|---|
| Debt Control Agency Inc. | Toronto, ON | 4700800 | Issued | Sep 20, 2026 |
Source: Government of Ontario – Search for a business licence (March 2026)
Is DCA (Debt Control Agency) a licensed collection agency in Alberta?
DEBT Control Agency Inc., operating as DCA (Debt Control Agency), is registered in Alberta as a collection agency under the Collection and Debt Repayment Practices Regulation. The table below shows the confirmed licence record as of March 2026.
| Business Name | Trading As | Location | Bonded | Expiry |
|---|---|---|---|---|
| DEBT Control Agency Inc. | DCA | — | Yes | Feb 28, 2027 |
Source: Service Alberta – Find out if a Business is Licenced (March 2026)
Is DCA (Debt Control Agency) a licensed collection agency in Quebec?
DEBT Control Agency Inc., operating as DCA (Debt Control Agency), is registered in Québec as a collection agency and operates under the Consumer Protection Act, with oversight from the Office de la protection du consommateur (OPC). The table below shows the confirmed licence record as of March 2026.
| Legal Name | Location | Permit number |
|---|---|---|
| DEBT Control Agency Inc. | Laval, QC | 400365 |
Source: Office de la protection du consommateur (March 2026)
What to do if DCA (Debt Control Agency) calls you (step by step)
Step 1: Ask for written verification. Get the original creditor's name, the amount claimed, the date of last activity, and the account number. Don't confirm anything until you've reviewed everything in writing.
Step 2: Don't share personal details. No address, date of birth or banking information until you've confirmed the debt is yours.
Step 3: Check your own records. Pull your credit report from Equifax or TransUnion and compare it to what DCA (Debt Control Agency) sent you.
Step 4: Dispute the debt in writing if it's wrong. Keep copies of everything you send.
Step 5: Negotiate if the debt is correct. You can offer a lump sum for less than the full amount or arrange a payment plan. Get any agreement in writing before you pay.
Step 6: Pay by a traceable method. Collection agencies like DCA (Debt Control Agency) typically accept online banking, Interac e-Transfer, credit or debit card through their website, or in person at a bank branch. Always get a receipt.
Step 7: Talk to a Licensed Insolvency Trustee or non-profit credit counselling service if you owe the debt and can't pay.
Source: Government of Canada (FCAC) – Dealing with a debt collector
Only consider a loan or a line of credit if you can comfortably afford the repayments. If you're unsure what to do, speak to a non-profit credit counsellor or a Licensed Insolvency Trustee first.
What if the debt is old?
Every province has a time limit on how long a collection agency like DCA (Debt Control Agency) can sue you for an unpaid debt.
| Province / Territory | Limitation period |
|---|---|
| Ontario, BC, Alberta, Saskatchewan, Manitoba, New Brunswick, Nova Scotia | 2 years |
| Quebec | 3 years |
| Newfoundland and Labrador, PEI, Northwest Territories, Nunavut, Yukon | 6 years |
Once the limitation period expires, DCA (Debt Control Agency) can still sue you, but you can raise the expired limitation period as a defence. If you do, the court will dismiss the case.
Making a payment or acknowledging the debt in writing restarts the limitation period, but only if it hasn't already expired. If you're unsure whether a debt is still within the limitation period, get legal advice before making any payment.
These limitation periods apply to most consumer debts like credit cards, lines of credit, and personal loans. Different rules may apply to government debts, court judgments, or secured debts like mortgages.
For more information, read our guide about debt statute of limitations.
How to stop DCA (Debt Control Agency) from calling
If you want phone calls to stop, send DCA (Debt Control Agency) a written request. It won't erase the debt or prevent legal action, but it stops repeated calls, depending on your province.
Copy and paste this template:
Hello,
I request that you stop contacting me by phone regarding this account and communicate with me only in writing.
Please send written verification of the debt, including:
- The original creditor name
- The amount claimed
- A breakdown of principal, interest and fees
- The account reference number
- The date of last activity on the account
Do not contact me at my workplace.
Thank you,
[Your full name]
[Your mailing address or email]
[Your phone number (optional)]
[Date]
Note: Check your province's rules for any requirements to stop contact.
Source: Government of Canada (FCAC) - Dealing with a debt collector
How to file a complaint about DCA (Debt Control Agency)
If DCA (Debt Control Agency) doesn't follow the debt collection rules, contact the consumer protection authority in your province.
Before filing, document the dates and times of contact, the phone number used, what was said, and copies of any emails, letters or texts.
For contact details and links to your provincial office, visit the Federal, Provincial and Territorial Consumer Affairs Offices directory.
You can also file a complaint through the Better Business Bureau (BBB).
Accreditations
DCA (Debt Control Agency) locations
Locations that DCA (Debt Control Agency) operate in:
Provinces served
- Alberta
- British Columbia
- Manitoba
- New Brunswick
- Newfoundland and Labrador
- Northwest Territories
- Nova Scotia
- Nunavut
- Ontario
- Prince Edward Island
- Quebec
- Saskatchewan
- Yukon
Legal Name
Debt Control Agency Inc.
Also known as
DCA
Common variations
People sometimes search for this agency under slightly different names or misspellings. These are the most common variations we see.
DCA Debt Control Agency
Debtcontrolagency
DCA agency
Other collection agencies in Canada
Joe launched CollectionAgencies.ca in 2025. He maintains the directory, researches collection agencies across Canada, and manages the site's editorial content. Agency listings are sourced from provincial licensing records and legislation.