What is Groupe Solution Collect?
Groupe Solution Collect is a Quebec collection agency established in 2005 that recovers unpaid consumer accounts for businesses and public bodies.
Companies hire them to recover unpaid accounts, so if they've contacted you, you likely owe money to a creditor.
Their head office is at 9001 boulevard de l'Acadie, suite 401, in Montreal.
On March 31, 2023, Everyday People Financial said subsidiary General Credit Services Inc. completed its purchase of Groupe Solution Collect Solu Inc. Renamed Global Receivables Management Inc. in October 2026, the parent still lists Groupe Solution among its brands.
Sources: Groupe Solution Collect – About; Newsfile – Everyday People Financial Closes Acquisition of Groupe Solution Collect Solu; Newsfile – Name change to Global Receivables Management Inc.
Why is Groupe Solution Collect calling me?
Groupe Solution Collect is calling because a company you owe money to has passed your account to them.
It could be an old account you forgot, a balance you thought you'd paid, or in some cases, a call meant for someone else.
Ask for the original creditor, the amount and the account number in writing. Don't confirm anything until you have it.
Groupe Solution Collect phone numbers
We called each of these numbers to confirm it reaches Groupe Solution Collect. Select a number to see call reports and what to do if they contact you.
| Phone number | Type |
|---|---|
| Main | |
| Local Office | |
| Local Office |
If you receive a call from a different number claiming to be Groupe Solution Collect, verify the debt in writing and confirm the details before paying.
In our test calls, some agencies wouldn't accept calls from private or blocked numbers. If your call doesn't connect, check that your caller ID isn't hidden.
Some numbers are submitted by users. We call to verify each one and recheck periodically, but numbers can change.
Who does Groupe Solution Collect collect for?
Groupe Solution Collect serves telecom, financial, government, parapublic, hospital, manufacturing, insurance, construction, and goods and services sectors. Their parent company also mentions utilities, property management, healthcare and transportation.
Sources: Groupe Solution Collect – Clientèles cibles; Newsfile – acquisition release
Know a company Groupe Solution Collect collects for?
If you don't recognize the creditor on a Groupe Solution Collect letter, check your credit report, which may show which company sent the account to collections.
Is Groupe Solution Collect a legitimate collection agency?
Yes. Groupe Solution Collect is a licensed collection agency in Quebec. The company publicly lists its corporate address and contact information.
As of October 2026, the Office de la protection du consommateur lists Groupe Solution Collect Solu Inc. with collection agent permit number 400370, valid until April 30, 2028.
Source: Office de la protection du consommateur – Groupe Solution Collect Solu Inc. merchant record
Is Groupe Solution Collect a scam?
No, but scammers could use their name. A Groupe Solution Collect letter can look like a scam if you don't recognize the debt. To verify a call, hang up, then call 514-331-1074 or 1-888-531-1074 and ask for the debt in writing.
It's a scam if the caller won't provide written proof of the debt, threatens arrest, or demands gift cards, cryptocurrency, or an e-Transfer to an address not listed on their payment page.
Will Groupe Solution Collect affect my credit score?
A collection account from Groupe Solution Collect will severely damage your credit score once it's reported to Equifax or TransUnion.
It stays on your credit report for 6 years from the date of your first missed payment, known as the date of first delinquency. Paying it won't remove the mark from your credit file but updates the status to paid, which looks better to future lenders.
Source: Equifax Canada – How long does information stay on my credit report
What to do if Groupe Solution Collect calls you (step by step)
How do I pay Groupe Solution Collect?
You can pay Groupe Solution Collect through online banking, Interac e-Transfer, Interac online debit, pre-authorized payment, a Desjardins or RBC branch, or cheque. See the Groupe Solution Collect payment page for ways to pay.
Get the amount and any settlement in writing first, and keep the receipt.
What if the debt is old?
Every province has a time limit on how long a collection agency like Groupe Solution Collect can sue you for an unpaid debt.
Ontario, BC, Alberta, Saskatchewan, Manitoba, New Brunswick, Nova Scotia
Quebec
Newfoundland and Labrador, PEI, Northwest Territories, Nunavut, Yukon
Once the limitation period expires, Groupe Solution Collect can still sue you, but you can raise the expired limitation period as a complete defence. The defence isn't automatic. You have to file a defence in court and plead the expired limitation period. If you don't, the court will grant default judgment as if the limitation didn't apply.
Making a payment or acknowledging the debt in writing restarts the limitation period, but only if it hasn't already expired.
These limitation periods apply to most consumer debts like credit cards, lines of credit, and personal loans. Different rules may apply to government debts, court judgments, or secured debts like mortgages.
For more information, read our guide about debt statute of limitations.
How to stop calls from Groupe Solution Collect
Sometimes, you can stop collection calls from a collection agency by sending a cease and desist letter. Once Groupe Solution Collect receives it, they have to stop calling. The debt doesn't go away, and they can still take legal action. You can use our cease and desist letter templates.
Provincial law doesn't give you this right in Manitoba, Saskatchewan, Newfoundland and Labrador, Prince Edward Island or the Yukon.
Regardless of province, if the debt's on a loan, line of credit, or credit card, send the letter by registered mail under federal law. Federal law is the only law in Canada that also stops an original creditor's in-house collectors, not just a collection agency. You can send it to your original creditor and its collection agent, a collection agency or a law firm.
If Groupe Solution Collect is making collection calls to you from their Ontario location, then you can send a cease and desist letter available under Ontario's law.
Restrictions on calls to your workplace
Many provinces and territories place restrictions on collection agencies when they attempt to call you at your workplace.
How to file a complaint about Groupe Solution Collect
In Canada, debt collection is regulated province by province, not federally. The rules ban harassment, calling outside set hours, discussing your debt with your family or employer, and threatening legal action they have no intention of taking.
Source: Government of Canada (FCAC) – Debt collection: know your rights
If you think Groupe Solution Collect is breaking any debt collection or privacy laws, contact the consumer protection authority in your province.
Before making a written complaint, document the dates and times of contact, the phone number used, what was said, and copies of any emails, letters or texts.
Some consumer protection agencies regulating the conduct of collection agencies will not process your complaint unless you first send a written complaint to the collection agency summarizing the conduct in question and making a request for remedial action.
For contact details and links to your provincial office, visit the Federal, Provincial and Territorial Consumer Affairs Offices directory.
Legal name
Groupe Solution Collect Solu Inc.
GSC
Groupe Solution Collect Solu
The Solution Group
People sometimes search for this agency under slightly different names or misspellings. These are the most common variations we see.
Group Solutions Collect
Group Solution Collect
Groupe Solutions Collect