What is MAC Financial Recovery?
MAC Financial Recovery Inc. is a Canadian debt buyer that purchases unpaid consumer accounts from original creditors and collects on them.
The company's head office is located in Mississauga, Ontario.
Why is MAC Financial Recovery calling me?
MAC Financial Recovery is calling because it bought a debt originally owed to another company. The original creditor sold your account to MAC Financial Recovery, which now owns it.
The debt is sometimes genuine, but mistakes happen. Old debts, already settled accounts, and debts that belong to someone else all end up in collections, too.
Don't confirm anything over the phone. Ask for details on the debt, including the amount owed, the original creditor, and when the debt originated.
Tell MAC Financial Recovery you'll call back after you've verified the information. Check your bills and bank statements to confirm the debt is yours, and the amount is correct.
Source: Government of Canada (FCAC) – Dealing with a debt collector
MAC Financial Recovery phone numbers
These numbers are commonly associated with MAC Financial Recovery:
| Phone number | Type |
|---|---|
| Main | |
| User Reported | |
| User Reported | |
| User Reported | |
| User Reported |
Some numbers are submitted by users. We call to verify each one and recheck periodically, but numbers can change.
If you receive a call from a different number claiming to be MAC Financial Recovery, verify the debt in writing and confirm the details before paying.
Who does MAC Financial Recovery collect for?
MAC Financial Recovery doesn't collect on commission for other companies. It buys the debt outright. Once MAC Financial Recovery purchases an account, the original lender is out of the picture.
| Industry | Consumer-reported creditors |
|---|---|
| Banking & Financial Services |
Know another company MAC Financial Recovery collects for?
Source: Better Business Bureau – MAC Financial Recovery Complaints
Ask for documentation proving MAC Financial Recovery purchased your specific account. A debt buyer that can't produce a purchase agreement is on shaky ground.
Is MAC Financial Recovery legitimate?
Yes. MAC Financial Recovery Inc. is a legitimate collection agency that has operated in Canada since 2008.
Will MAC Financial Recovery affect my credit score?
A collection account from MAC Financial Recovery will severely damage your credit score once it's reported to Equifax or TransUnion.
It stays on your credit report for 6 years from the date of your first missed payment, known as the date of first delinquency. Paying it won't remove the mark from your credit file but updates the status to paid, which looks better to future lenders.
Source: Equifax Canada – How long does information stay on my credit report
Your rights when MAC Financial Recovery contacts you
Debt collection rules vary by province. Here's what MAC Financial Recovery can't do.
MAC Financial Recovery can't make false or misleading statements, use threatening language, or apply unreasonable pressure. MAC Financial Recovery can't keep contacting you at work after you've told them to stop.
Every time MAC Financial Recovery contacts you, it has to identify itself.
Source: Government of Canada (FCAC) – Debt collection: know your rights
How to spot a scam
Scammers sometimes impersonate debt collectors, including real companies like MAC Financial Recovery.
A scammer refuses to name the original creditor, threatens arrest or deportation, demands payment by gift card or cryptocurrency, and won't send anything in writing.
Verify the debt using contact details from the official website before paying.
Source: Government of Canada (FCAC) – Dealing with a debt collector
What if the debt is old?
Every province has a time limit on how long a collection agency like MAC Financial Recovery can sue you for an unpaid debt.
Ontario, BC, Alberta, Saskatchewan, Manitoba, New Brunswick, Nova Scotia
Quebec
Newfoundland and Labrador, PEI, Northwest Territories, Nunavut, Yukon
Once the limitation period expires, MAC Financial Recovery can still sue you, but you can raise the expired limitation period as a complete defence. The defence isn't automatic. You have to file a defence in court and plead the expired limitation period. If you don't, the court will grant default judgment as if the limitation didn't apply.
Making a payment or acknowledging the debt in writing restarts the limitation period, but only if it hasn't already expired.
These limitation periods apply to most consumer debts like credit cards, lines of credit, and personal loans. Different rules may apply to government debts, court judgments, or secured debts like mortgages.
For more information, read our guide about debt statute of limitations.
How to stop calls from MAC Financial Recovery
Sometimes, you can stop collection calls from a collection agency by sending a cease and desist letter. Once MAC Financial Recovery receive it, they have to stop calling. The debt doesn't go away, and they can still take legal action. You can use our cease and desist letter templates.
Provincial law doesn't give you this right in Manitoba, Saskatchewan, Newfoundland and Labrador, Prince Edward Island or the Yukon.
Regardless of province, if the debt's on a loan, line of credit, or credit card, send the letter by registered mail under federal law. Federal law is the only law in Canada that also stops an original creditor's in-house collectors, not just a collection agency. You can send it to your original creditor and its collection agent, a collection agency or a law firm.
If MAC Financial Recovery is making collection calls to you from its Ontario location, then you can send a cease and desist letter available under Ontario's law.
Restrictions on calls to your workplace
Many provinces and territories place restrictions on collection agencies when they attempt to call you at your workplace.
How to file a complaint about MAC Financial Recovery
In Canada, debt collection is regulated province by province, not federally. The rules ban harassment, calling outside set hours, discussing your debt with your family or employer, and threatening legal action they have no intention of taking.
Source: Government of Canada (FCAC) – Debt collection: know your rights
If you think MAC Financial Recovery is breaking any debt collection or privacy laws, contact the consumer protection authority in your province.
Before making a written complaint, document the dates and times of contact, the phone number used, what was said, and copies of any emails, letters or texts.
Some consumer protection agencies regulating the conduct of collection agencies will not process your complaint unless you first send a written complaint to the collection agency summarizing the conduct in question and making a request for remedial action.
For contact details and links to your provincial office, visit the Federal, Provincial and Territorial Consumer Affairs Offices directory.
Accreditations
Legal Name
MAC Financial Recovery Inc.
MAC Financial Recovery Canada Inc.
MAC Financial Recovery (Canada) Inc.
Agence de recouvrement Financier MAC
