D&A Group Services

What is D&A Group Services?

D&A Group Services is a debt collection agency that helps businesses recover unpaid debts. They have been operating since 1988 and offer services including consumer and commercial third-party collections, first-party call centre services, and litigation services.

They operate across Canada and work with a variety of industries such as telecommunications, financial institutions, government agencies, healthcare providers, utilities, education, commercial businesses, retail stores, and credit card companies.

Many consumers report that D&A Group Services is persistent with phone calls when trying to recover debts.

Why is D&A Group Services calling me?

If you’ve received a call from D&A Group Services, it usually means they’re trying to recover an unpaid debt on behalf of a creditor.

If you’re unsure why they’re calling, ask for written verification of the debt before sharing any personal information or making a payment.

D&A Group Services collects for:

• Telecommunications companies (phone, internet, cable)
• Banks and financial institutions (including CIBC and TD as reported by multiple consumers)
• Government agencies
• Healthcare providers and hospitals
• Utilities (hydro, gas, water)
• Education and student loans
• Commercial businesses
• Credit card companies
• Retail stores

Is D&A Group Services a legitimate collection agency?

Yes, D&A Group Services is a legitimate debt collection agency established in 1988. Their branches and employees are licensed with provincial governing ministries. However, scammers sometimes impersonate collection agencies, so always verify any debt in writing before paying.

Your rights when a debt collection agency like D&A Group Services contacts you

Debt collectors and collection agencies must follow a code of conduct outlining what they can and cannot do:

• Every time a debt collector contacts you, they must identify themselves.
• Debt collectors can only contact you during specified hours, usually between 7 AM and 9 PM (but exact times depend on your province)
• They cannot make false or misleading representations to collect a debt.
• Debt collectors may not harass, threaten or intimidate you.
• Debt collectors may not use threatening, profane, intimidating or coercive language.
• Debt collectors may not apply undue, excessive or unreasonable pressure.
• Ask for written proof before answering questions, providing personal information, or paying anything.
• A debt collector can't contact you at work once you've told them not to.

What to do if a debt collection agency like D&A Group Services contacts you

1. Ask for written verification of the debt.
2. Don't acknowledge that you owe the debt or supply sensitive information until you've verified it.
3. If you want the phone calls to stop, you can request in writing that the collection agency stop calling, but this won't prevent further legal action.
4. If you don't think you owe money, dispute the debt and ask for written proof.
5. Consider speaking with a Licensed Insolvency Trustee for free advice.