What is D&A Group Services?
D&A Group Services is a third-party collection agency based in Mississauga, Ontario. Their legal name is D&A Collection Corporation, and they've operated since 1988.
D&A doesn't own the debts they collect. The original creditor hires them to recover the money, and they earn a commission on what they collect.
Their clients are businesses across Canada, including banks, car rental companies, insurers and parking operators.
Why is D&A Group Services calling me?
D&A Group Services is likely calling because a creditor hired them to collect an unpaid debt. They may also leave voicemails or send letters, emails and texts.
The debt might be real. But it might also be old, already settled, or belong to someone else entirely. Sometimes debt collectors are trying to reach the previous owner of your phone number, or another person whose information was mistakenly linked to your account.
Don't confirm anything or pay over the phone until you know the debt is genuine. Ask for written verification of the creditor, the amount, the account number, and the date of last activity.
Source: Government of Canada (FCAC) – Dealing with a debt collector
D&A Group Services phone numbers
We called each of these numbers to confirm it reaches D&A Group Services. Select a number to see call reports and what to do if they contact you.
| Phone number | Type |
|---|---|
| Main | |
| Local Office | |
| User Reported | |
| User Reported | |
| User Reported |
Some numbers are submitted by users. We call to verify each one and recheck periodically, but numbers can change.
If you receive a call from a different number claiming to be D&A Group Services, verify the debt in writing and confirm the details before paying.
Who does D&A Group Services collect for?
Consumers report being contacted by D&A about debts from the companies below. Car rental accounts come up often.
Consumer reports link D&A Group Services to 17 creditors, most often in banking, car rental and insurance.
| Industry | Consumer-reported creditors |
|---|---|
| Banking & Financial Services | |
| Insurance | AllstateFirst Canadian Title (FCT) |
| Automotive | Honda |
| Car Rental | |
| Parking | |
| Education & Student Loans | Carleton University |
Know another company D&A Group Services collects for?
Is D&A Group Services legitimate?
Yes. D&A Group Services is a real collection agency, incorporated as D&A Collection Corporation in 1988 and still trading under that name.
They belong to the Canadian Society of Collection Agencies, the Receivables Management Association of Canada and the Credit Association of Greater Toronto.
Scammers do impersonate real agencies, including this one, so check the sender before you pay.
Email type | Comes from |
|---|---|
Official domains | @dagroupservices.com or @dacommunications.ca |
Automated notices | info@dacommunications.ca |
Known impostor, don't reply | dacollectionagency.org |
Anything from another address is suspect. Visit the official website to get accurate information and contact them directly if you're not sure.
Will D&A Group Services affect my credit score?
A collection account from D&A Group Services will severely damage your credit score once it's reported to Equifax or TransUnion.
It stays on your credit report for 6 years from the date of your first missed payment, known as the date of first delinquency. Paying it won't remove the mark from your credit file but updates the status to paid, which looks better to future lenders.
Source: Equifax Canada – How long does information stay on my credit report
What to do if D&A Group Services calls you (step by step)
What if the debt is old?
Every province has a time limit on how long a collection agency like D&A Group Services can sue you for an unpaid debt.
Ontario, BC, Alberta, Saskatchewan, Manitoba, New Brunswick, Nova Scotia
Quebec
Newfoundland and Labrador, PEI, Northwest Territories, Nunavut, Yukon
Once the limitation period expires, D&A Group Services can still sue you, but you can raise the expired limitation period as a complete defence. The defence isn't automatic. You have to file a defence in court and plead the expired limitation period. If you don't, the court will grant default judgment as if the limitation didn't apply.
Making a payment or acknowledging the debt in writing restarts the limitation period, but only if it hasn't already expired.
These limitation periods apply to most consumer debts like credit cards, lines of credit, and personal loans. Different rules may apply to government debts, court judgments, or secured debts like mortgages.
For more information, read our guide about debt statute of limitations.
How to stop calls from D&A Group Services
Sometimes, you can stop collection calls from a collection agency by sending a cease and desist letter. Once D&A Group Services receive it, they have to stop calling. The debt doesn't go away, and they can still take legal action. You can use our cease and desist letter templates.
Provincial law doesn't give you this right in Manitoba, Saskatchewan, Newfoundland and Labrador, Prince Edward Island or the Yukon.
Regardless of province, if the debt's on a loan, line of credit, or credit card, send the letter by registered mail under federal law. Federal law is the only law in Canada that also stops an original creditor's in-house collectors, not just a collection agency. You can send it to your original creditor and its collection agent, a collection agency or a law firm.
If D&A Group Services is making collection calls to you from its Ontario location, then you can send a cease and desist letter available under Ontario's law.
Restrictions on calls to your workplace
Many provinces and territories place restrictions on collection agencies when they attempt to call you at your workplace.
How to file a complaint about D&A Group Services
In Canada, debt collection is regulated province by province, not federally. The rules ban harassment, calling outside set hours, discussing your debt with your family or employer, and threatening legal action they have no intention of taking.
Source: Government of Canada (FCAC) – Debt collection: know your rights
If you think D&A Group Services is breaking any debt collection or privacy laws, contact the consumer protection authority in your province.
Before making a written complaint, document the dates and times of contact, the phone number used, what was said, and copies of any emails, letters or texts.
Some consumer protection agencies regulating the conduct of collection agencies will not process your complaint unless you first send a written complaint to the collection agency summarizing the conduct in question and making a request for remedial action.
For contact details and links to your provincial office, visit the Federal, Provincial and Territorial Consumer Affairs Offices directory.
Accreditations
Legal Name
D&A Collection Corporation
D&A
Agence de recouvrement D&A Ltée
D&A Collection Agency Ltd
People sometimes search for this agency under slightly different names or misspellings. These are the most common variations we see.
D and A Collection Agency
DA Group Services
DNA Collections Agency