Gatestone

What is Gatestone?

Gatestone is a debt collection agency that helps businesses recover unpaid debts.

They have offices in several cities across Canada and the US, including Toronto, Montreal, North York, and Phoenix.

They work with a variety of creditors, including telecoms companies, banks, government agencies, utilities, and healthcare providers.

Many consumers report that Gatestone is persistent with phone calls but also willing to negotiate in some cases.

Why is Gatestone calling me?

If you've received a call from Gatestone, they're probably trying to recover an unpaid debt on behalf of a creditor. 

If you're not sure why they're calling, ask them to send you proof of the debt before you give out any personal details or pay anything.

Gatestone collects for:

• American Express (defaulted accounts)
• Educational institutions (student loans)
• Telecommunications companies (phone, internet, cable)
• Banks and financial institutions
• Government agencies
• Healthcare providers and hospitals
• Utilities (hydro, gas, water)
• Education and student loans
• Commercial businesses
• Credit card companies
• Retail stores

Is Gatestone a legitimate collection agency?

Yes, Gatestone is a real collection agency that's been around since 1926. Watch out for scams and always get proof in writing before you pay anyone.

Your rights when a debt collection agency like Gatestone contacts you

Debt collectors and collection agencies must follow a code of conduct outlining what they can and cannot do:

• Every time a debt collector contacts you, they must identify themselves.
• Debt collectors can only contact you during specified hours, usually between 7 AM and 9 PM (but exact times depend on your province)
• They cannot make false or misleading representations to collect a debt.
• Debt collectors may not harass, threaten or intimidate you.
• Debt collectors may not use threatening, profane, intimidating or coercive language.
• Debt collectors may not apply undue, excessive or unreasonable pressure.
• Make sure to get written proof before you answer any questions, give out personal details, or pay anything.
• A debt collector can't contact you at work once you've told them not to.

What to do if a debt collection agency like Gatestone contacts you

1. Ask for written verification of the debt.
2. Don't acknowledge that you owe the debt or supply any information until you've verified it.
3. If you want the phone calls to stop, you can request in writing that the collection agency stop calling, but this won't prevent further legal action.
4. If you don't think you owe the money, dispute the debt and request written proof.
5. Consider speaking with a Licensed Insolvency Trustee for free advice.