Canadian Express Collection Agency

Name: Canadian Express Collection Agency
Address: 895 Don Mills Road, Building 2, Suite 900, Toronto, Ontario, M3C 1W3, CA
Telephone: 1-416-900-6036
Price range: $$
Rating: 3.5

What is Canadian Express Collection Agency?

Canadian Express Collection Agency is a debt collection agency that helps businesses recover unpaid debts.

They operate primarily in Ontario, with an office located in Toronto. The agency handles both commercial and consumer debt collections.

Contact Canadian Express Collection Agency

1-416-900-6036

Contact this debt collection agency to verify details, dispute the debt, or resolve your account.

Visit agency website

Why is Canadian Express Collection Agency calling me?

If you've received a call from Canadian Express Collection Agency, it usually means they're trying to recover an unpaid debt on behalf of a creditor.

If you're unsure why they're calling, ask for written verification of the debt before sharing any personal information or making a payment.

Canadian Express Collection Agency collects for:

Telecommunications companies (phone, internet, cable)
Banks and financial institutions
Government agencies
Healthcare providers and hospitals
Utilities (hydro, gas, water)
Education and student loans
Commercial businesses
Credit card companies
Retail stores

Know another company Canadian Express Collection Agency collects for?

Is Canadian Express Collection Agency a legitimate collection agency?

Yes, Canadian Express Collection Agency is a legitimate debt collection agency based in Toronto, Ontario. The collection agency must maintain a licence in each province where it operates. It is not currently accredited by the BBB.

Is Canadian Express Collection Agency a licensed collection agency in Ontario?

Canadian Express Collection Agency Inc. is registered in Ontario as a collection agency under the Collection and Debt Settlement Services Act. The table below shows confirmed licence records as of March 2026.

Legal Name	Location	Licence number	Status	Expiry
Canadian Express Collection Agency Inc.	Toronto, ON	4720974	Issued	May 22, 2027

Source: Government of Ontario – Search for a business licence (March 2026)

What to do if Canadian Express Collection Agency calls you (step by step)

Step 1: Ask for written verification. Get the original creditor's name, the amount claimed, the date of last activity, and the account number. Don't confirm anything until you've reviewed everything in writing.

Step 2: Don't share personal details. No address, date of birth or banking information until you've confirmed the debt is yours.

Step 3: Check your own records. Pull your credit report from Equifax or TransUnion and compare it to what Canadian Express Collection Agency sent you.

Step 4: Dispute the debt in writing if it's wrong. Keep copies of everything you send.

Step 5: Negotiate if the debt is correct. You can offer a lump sum for less than the full amount or arrange a payment plan. Get any agreement in writing before you pay.

Step 6: Talk to a Licensed Insolvency Trustee or non-profit credit counselling service if you owe the debt and you can't pay.

If you want phone calls to stop while you work through these steps, send Canadian Express Collection Agency a written request. This won't erase the debt or prevent legal action, but it stops the calls, depending on your province.

Source: Government of Canada (FCAC) – Dealing with a debt collector

What if the debt is old?

Every province has a time limit on how long a collection agency like Canadian Express Collection Agency can sue you.

In Ontario, BC, Alberta, Saskatchewan, New Brunswick, and Nova Scotia, it's 2 years. In Quebec, it's 3 years.

In Manitoba, Newfoundland and Labrador, PEI, and the territories, it's 6 years.

Once the limitation period expires, Canadian Express Collection Agency can still contact you, but cannot take you to court. Making a payment or acknowledging the debt in writing restarts the clock.

For more information, read our guide about debt statute of limitations.

Template: request Canadian Express Collection Agency stop calling you (in writing)

If you want phone calls to stop, send Canadian Express Collection Agency a written request. It won't erase the debt or prevent legal action, but it stops repeated calls, depending on your province.

Copy and paste this template:

Subject: Request to stop phone contact - communicate in writing only Hello, I request that you stop contacting me by phone regarding this account and communicate with me only in writing. Please send written verification of the debt, including: - The original creditor name - The amount claimed - The account reference number Do not contact me at my workplace. Thank you, [Your full name] [Your mailing address or email] [Your phone number (optional)] [Date]

Note: Check your province's rules for any requirements to stop contact.

Source: Government of Canada (FCAC) - Dealing with a debt collector

How to file a complaint about Canadian Express Collection Agency

If Canadian Express Collection Agency don't follow the debt collection rules, contact the consumer protection authority in your province.

Before filing, document the dates and times of contact, the phone number used, what was said, and copies of any emails, letters or texts.

For contact details and links to your provincial office, visit the Federal, Provincial and Territorial Consumer Affairs Offices directory.

Canadian Express Collection Agency locations

Locations that Canadian Express Collection Agency operate in:

Ontario

Head Office

895 Don Mills Road, Building 2, Suite 900

Toronto, M3C 1W3

1-416-900-6036

Canadian Express Collection Agency phone numbers

These numbers are commonly associated with Canadian Express Collection Agency:

Phone numbers associated with Canadian Express Collection Agency
Phone number	Type
1-416-900-6036	Main
1-800-775-0291	General

If you receive a call from a different number claiming to be Canadian Express Collection Agency, verify the debt in writing and confirm the details before paying.