Has a collection agency contacted you?

Who called me from 778-657-6481?

Collection agency number

Our records indicate 778-657-6481 belongs to Credit Bureau of Canada Collections, a debt collection agency operating in Canada.

Caller ID may show: 17786576481 or (778) 657-6481

Joe Conlon
Joe ConlonUpdated May 1, 2026

Why is 778-657-6481 calling me?

Credit Bureau of Canada Collections is a debt collector.

They may be calling because:

  • A creditor has hired them to collect an unpaid debt
  • They purchased your debt from the original creditor
  • They're trying to reach someone else and have the wrong number

If you don't recognize the debt, ask for written verification before providing any personal information or making payments.

Learn more about Credit Bureau of Canada Collections, including which provinces they're licensed in, who they collect for, and how they affect your credit score.

Is 778-657-6481 a scam?

Based on our records, 778-657-6481 is associated with Credit Bureau of Canada Collections, a legitimate collection agency operating in Canada. However, scammers sometimes impersonate legitimate companies.

Verify any debt using the contact details on their website before paying. It's also a good idea to see if any collections have been added to your credit report.

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How do I stop 778-657-6481 from calling?

Send Credit Bureau of Canada Collections a cease and desist letter. Once they get it, they have to stop calling. The debt doesn't go away, and they can still take you to court.

Use our cease and desist letter templates.

This right doesn't apply in Manitoba, Saskatchewan, Newfoundland and Labrador, PEI, or Yukon. For loans, lines of credit, or credit cards, send the letter by registered mail under federal law. Read more.

Can't pay? Talk to a Licensed Insolvency Trustee or non-profit credit counsellor. Ignoring the calls won't make the debt go away.

How to deal with a collection agency

1

Ask for written verification. Get the creditor's name, the amount owed, and the account number in writing before you do anything.

2

Don't share personal details. No banking info, date of birth, or address until you've confirmed the debt is yours.

3

Check your credit report. Pull your free credit score and report with Borrowell to see if the collection is listed and which creditor it's for.

4

Know your rights. Learn more about what to expect on our Credit Bureau of Canada Collections profile page.

5

Confirm the caller. Call Credit Bureau of Canada Collections back on their main phone number at 1-800-256-8964 to verify it was actually them.

6

Get help if you can't pay. Talk to a Licensed Insolvency Trustee or non-profit credit counsellor.

When can a collection agency call from 778-657-6481?

Every province and territory sets hours for when a collection agency can call. These are the permitted calling windows.

Alberta
Monday to Saturday: 7 a.m. to 10 p.m.
Sunday: 7 a.m. to 10 p.m.
British Columbia
Monday to Saturday: 7 a.m. to 9 p.m.
Sunday: 1 p.m. to 5 p.m.
Manitoba
Monday to Saturday: 7 a.m. to 9 p.m.
Sunday: Not allowed
New Brunswick
Monday to Saturday: 7 a.m. to 9 p.m.
Sunday: 1 p.m. to 5 p.m.
Newfoundland and Labrador
Monday to Saturday: 8 a.m. to 10 p.m.
Sunday: 8 a.m. to 10 p.m.
Northwest Territories
Monday to Saturday: 7 a.m. to 9 p.m.
Sunday: 1 p.m. to 5 p.m.
Nova Scotia
Monday to Saturday: 8 a.m. to 9 p.m.
Sunday: Not allowed
Ontario
Monday to Saturday: 7 a.m. to 9 p.m.
Sunday: 1 p.m. to 5 p.m.
Prince Edward Island
Monday to Saturday: 8 a.m. to 9 p.m.
Sunday: Not allowed
Quebec
Monday to Saturday: 8 a.m. to 8 p.m.
Sunday: Not allowed
Saskatchewan
Monday to Saturday: 8 a.m. to 9 p.m.
Sunday: Not allowed

Nunavut sets its rules under the Consumer Protection Regulations but does not publish the specific hours online. Yukon law sets no fixed hours and relies on a general harassment standard instead.

Most provinces and territories also ban calls on statutory holidays. Alberta and Newfoundland and Labrador set no separate holiday rule.

If a collection agency calls you outside the permitted hours for your province or territory, file a complaint with your provincial or territorial consumer affairs office.

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Legal Name

Credit Bureau of Canada Collections (CollectCents™)

Also known as

CBCC

CollectCents™