At a glance CBV Collection Services Ltd, also known as CBV Collections, is a Canadian third-party debt collection agency that's been in business since 1921.
CBV Collection Services collects debts on behalf of creditors you owe money to, including banks, telecom companies, government bodies and insurers.
The company provides debt collection, accounts receivable management (ARM) and business process outsourcing (BPO) services.
If CBV Collection Services contacts you, request written verification of the debt before sharing any personal information or making any payments.
Debt collection rules vary by province, but every province has rules against harassment, misleading statements and contact outside permitted hours.
What is CBV Collection Services?
CBV Collection Services Ltd is a national accounts receivable management company that collects debts on behalf of creditors you owe money to. The company is also known as CBV Collections.
CBV Collection Services was founded in October 1921 as the Credit Bureau of Vancouver. The head office is in Markham, Ontario, with additional offices in Laval, Winnipeg and Burnaby.
CBV Collection Services Ltd in Canada is a separate company from CBV Collections, Inc. in the United States.
Contact CBV Collection Services
Contact this debt collection agency to verify details, dispute the debt, or resolve your account.
Visit agency websiteWhy is CBV Collection Services calling me?
If you've received a call, voicemail, email or letter from CBV Collection Services, the company believes you have an outstanding account with a creditor it represents.
Sometimes the debt is legitimate. Sometimes it's an old account, a mistake, a debt you don't recognize, or a scam using the company's name.
Always request written verification before confirming any debt or making a payment.
Source: Government of Canada (FCAC) – Dealing with a debt collector
Who does CBV Collection Services collect for?
CBV Collection Services is one of the bigger collection agencies in Canada. The company works across telecom, banking, insurance, government and retail.
Rogers, Telus and Bell are among the most commonly reported creditors, along with BMO and Money Mart. CBV Collection Services is also the confirmed collection vendor for SGI Canada and Coachman Insurance.
Source: SGI Canada – Payment Collections
Manitoba Justice uses CBV Collection Services for traffic fines and Autopac fees. The City of Toronto has also been reported as a client.
Industry | Consumer-reported examples |
|---|---|
Telecommunications | Rogers, Telus, Bell, Koodo |
Financial services | BMO |
Insurance | SGI Canada, Coachman Insurance |
Short-term lending | Money Mart |
Government | Manitoba Justice (traffic fines, Autopac fees), City of Toronto, Winnipeg Parking Authority |
Utilities | Hydro/gas/water providers |
Healthcare | Hospitals and medical providers |
Education | Student loan accounts |
Retail | Stores with unpaid customer accounts |
Commercial | Business-to-business debts |
Shipping/Logistics | UPS |
Note: Unless otherwise stated, the companies listed above are gathered from user-submitted entries, consumer reports, online discussions and public records. They don't represent confirmed contractual relationships with CBV Collection Services.
Treat all creditor claims as unconfirmed until you receive written verification tied to your specific account.
Companies that use CBV Collection Services for debt collection
Reported by consumers
Know another company CBV Collection Services collects for?
CBV Collection Services phone numbers
These numbers are commonly associated with CBV Collection Services:
| Phone number | Type |
|---|---|
| Main | |
| General | |
| General | |
| General | |
| General |
Got a call from a number not shown here?
If you receive a call from a different number claiming to be CBV Collection Services, verify the debt in writing and confirm the details before paying.
Is CBV Collection Services a legitimate collection agency?
Yes. CBV Collection Services Ltd is a legitimate debt collection agency that's been in business for more than 100 years. The company publicly lists its corporate address and contact details.
CBV Collection Services is a BBB Accredited Business with an A rating.
Source: BBB – CBV Collection Services Ltd.
Provincial regulatory bodies issue licences for CBV Collection Services across Canada. You can see some of them below.
As of March 2026, CBV Collection Services holds ISO 27001 certification for information security management, PCI DSS compliance for credit card security and SOC 2 Type II certification.
Source: CBV Collection Services – Certifications
Is CBV Collection Services a licensed collection agency in Ontario?
CBV Collection Services Ltd. is registered in Ontario as a collection agency under the Collection and Debt Settlement Services Act. The table below shows confirmed licence records as of March 2026.
| Legal Name | Location | Licence number | Status | Expiry |
|---|---|---|---|---|
| CBV Collection Services Ltd. | Markham, ON | 4687993 | Issued | Dec 13, 2026 |
Source: Government of Ontario – Search for a business licence (March 2026)
Is CBV Collection Services a licensed collection agency in Alberta?
CBV Collection Services Ltd. is registered in Alberta as a collection agency under the Collection and Debt Repayment Practices Regulation. The table below shows the confirmed licence record as of March 2026.
| Business Name | Trading As | Location | Bonded | Expiry |
|---|---|---|---|---|
| CBV Collection Services Ltd. | CBV Collection Services | — | Yes | Jun 30, 2026 |
Source: Service Alberta – Find out if a Business is Licenced (March 2026)
Is CBV Collection Services a licensed collection agency in Quebec?
CBV Collection Services Ltd. is registered in Québec as a collection agency and operates under the Consumer Protection Act, with oversight from the Office de la protection du consommateur (OPC). The table below shows the confirmed licence record as of March 2026.
| Legal Name | Location | Permit number |
|---|---|---|
| CBV Collection Services Ltd. | Laval, QC | 400456 |
Source: Office de la protection du consommateur (March 2026)
Is CBV Collection Services a licensed collection agency in British Columbia?
CBV Collection Services Ltd holds a debt collection licence in British Columbia issued by Consumer Protection BC.
Name | Licence number | Status | Expiry |
|---|---|---|---|
CBV Collection Services Ltd. | 34065 | Issued | 2026-12-31 |
Source: Consumer Protection BC – Check a licence
Is CBV Collection Services a licensed collection agency in Manitoba?
CBV Collection Services is a licensed collection agency in Manitoba under the Consumer Protection Act. CBV Collection Services operates from a Winnipeg office at 242-240 Graham Avenue.
Manitoba doesn't publish a searchable online licence registry. To verify any collection agency's licence status in Manitoba, contact the Manitoba Consumer Protection Office.
Source: Province of Manitoba – The Consumer Protection Act
What to do if CBV Collection Services calls you (step by step)
Step 1: Ask for written verification. Get the original creditor's name, the amount claimed, the date of last activity, and the account number. Don't confirm anything until you've reviewed everything in writing.
Step 2: Don't share personal details. No address, date of birth or banking information until you've confirmed the debt is yours.
Step 3: Check your own records. Pull your credit report from Equifax or TransUnion and compare it to what CBV Collection Services sent you.
Step 4: Dispute the debt in writing if it's wrong. Keep copies of everything you send.
Step 5: Negotiate if the debt is correct. You can offer a lump sum for less than the full amount or arrange a payment plan. Get any agreement in writing before you pay.
Step 6: Pay by a traceable method. Collection agencies like CBV Collection Services typically accept online banking, Interac e-Transfer, credit or debit card through their website, or in person at a bank branch. Always get a receipt.
Step 7: Talk to a Licensed Insolvency Trustee or non-profit credit counselling service if you owe the debt and can't pay.
Source: Government of Canada (FCAC) – Dealing with a debt collector
Only consider a loan or a line of credit if you can comfortably afford the repayments. If you're unsure what to do, speak to a non-profit credit counsellor or a Licensed Insolvency Trustee first.
Your rights when CBV Collection Services contacts you
CBV Collection Services must comply with debt collection rules in every province where it operates. The rules vary, but all provinces ban harassment, false or misleading statements and contact outside permitted hours.
CBV Collection Services can't use profane, threatening or coercive language. CBV Collection Services can't apply unreasonable pressure or discuss your debt with family or employers, except to confirm contact information.
If you ask CBV Collection Services to stop calling you at work, the company must stop.
Source: Government of Canada (FCAC) – Debt collection: know your rights
Provincial collection rules
The table below covers the provinces where CBV Collection Services has licensed offices. Rules differ by province, so check the regulations for your specific jurisdiction.
Rule | Ontario | Quebec | Alberta | British Columbia | Manitoba |
|---|---|---|---|---|---|
Written notice before calling | Yes. 6-day wait after sending notice. | Yes. | No specific requirement in regulation. | Yes. 5-day wait after sending notice. | Yes. Must provide written notice of debt details. |
Contact hours (Mon to Sat) | 7:00 am to 9:00 pm | 7:00 am to 9:00 pm | 7:00 am to 10:00 pm (any day) | 7:00 am to 9:00 pm | 7:00 am to 9:00 pm |
Contact hours (Sunday) | 1:00 pm to 5:00 pm | Not permitted | 7:00 am to 10:00 pm | 1:00 pm to 5:00 pm | Not permitted |
Statutory holidays | No contact | No contact | No contact | No contact | No contact |
Call frequency limit | 3 times per 7 days (same debt) | No fixed limit. Must not amount to harassment. | 3 times per 7 days (same creditor) | No fixed limit. Must not amount to harassment. | No fixed limit. Must not amount to harassment. |
Contact at work | Must stop if you ask | Must stop if you ask | Must stop if you make other arrangements | Must stop if you ask | Must stop if you ask |
Correct as of March 2026. Rules for other provinces vary. Check with your provincial consumer protection office for the specific rules in your jurisdiction.
Sources: Government of Ontario – Stop collection agency calls, Government of Canada (FCAC) – Debt collection: know your rights, Consumer Protection BC – Debt collection, Government of Alberta – Collection and Debt Repayment Practices Regulation
How to spot a scam using CBV Collection Services' name
Scammers sometimes impersonate debt collectors, including real companies like CBV Collection Services.
A scammer typically refuses to name the original creditor. They'll threaten arrest, jail or deportation. They demand payment by e-transfer, gift card or cryptocurrency and refuse to send anything in writing.
Verify any debt using the contact details on the official CBV Collection Services website before paying.
Source: Government of Canada (FCAC) – Dealing with a debt collector
How does CBV Collection Services affect your credit report?
When CBV Collection Services reports a debt, it appears on your Equifax and TransUnion credit reports. A debt collection entry is among the most damaging entries on a credit report.
CBV Collection Services reports to credit bureaus on a regular basis, which can be daily, weekly or monthly depending on the account.
As of March 2026, an account in collections stays on your report for 6 years from the date of last activity in most provinces, even after you pay.
A paid collection shows as paid but isn't removed until the six-year period ends.
Source: Government of Canada (FCAC) – How long information stays on your credit report
What if the debt is old?
Every province has a time limit on how long a collection agency like CBV Collection Services can sue you for an unpaid debt.
| Province / Territory | Limitation period |
|---|---|
| Ontario, BC, Alberta, Saskatchewan, Manitoba, New Brunswick, Nova Scotia | 2 years |
| Quebec | 3 years |
| Newfoundland and Labrador, PEI, Northwest Territories, Nunavut, Yukon | 6 years |
Once the limitation period expires, CBV Collection Services can still sue you, but you can raise the expired limitation period as a defence. If you do, the court will dismiss the case.
Making a payment or acknowledging the debt in writing restarts the limitation period, but only if it hasn't already expired. If you're unsure whether a debt is still within the limitation period, get legal advice before making any payment.
These limitation periods apply to most consumer debts like credit cards, lines of credit, and personal loans. Different rules may apply to government debts, court judgments, or secured debts like mortgages.
For more information, read our guide about debt statute of limitations.
How to stop CBV Collection Services from calling
If you want phone calls to stop, send CBV Collection Services a written request. It won't erase the debt or prevent legal action, but it stops repeated calls, depending on your province.
Copy and paste this template:
Hello,
I request that you stop contacting me by phone regarding this account and communicate with me only in writing.
Please send written verification of the debt, including:
- The original creditor name
- The amount claimed
- A breakdown of principal, interest and fees
- The account reference number
- The date of last activity on the account
Do not contact me at my workplace.
Thank you,
[Your full name]
[Your mailing address or email]
[Your phone number (optional)]
[Date]
Note: Check your province's rules for any requirements to stop contact.
Source: Government of Canada (FCAC) - Dealing with a debt collector
How to file a complaint about CBV Collection Services
If CBV Collection Services doesn't follow the debt collection rules, contact the consumer protection authority in your province.
Before filing, document the dates and times of contact, the phone number used, what was said, and copies of any emails, letters or texts.
For contact details and links to your provincial office, visit the Federal, Provincial and Territorial Consumer Affairs Offices directory.
You can also file a complaint through the Better Business Bureau (BBB).
Has CBV Collection Services had regulatory actions?
CBV Collection Services Ltd has two regulatory actions on public record, one in Alberta and one in British Columbia.
Date | Jurisdiction | Action type | Outcome |
|---|---|---|---|
April 2015 | Alberta | Undertaking | CBV Collection Services acknowledged breach of the Fair Trading Act and Collection and Debt Repayment Practices Regulation, committed to compliance |
2017 | British Columbia | Compliance order and administrative penalty | $5,700 penalty for contacting a debtor after a written-only communication request. Penalty reduced to $1,500 on review. CBV Collection Services challenged the decision. BC Supreme Court dismissed the judicial review (2017 BCSC 1018) |
Sources: Open Alberta – Undertaking: CBV Collection Services Ltd., Harper Grey – CBV Collection Services Ltd. v. Consumer Protection BC, 2017 BCSC 1018
CBV Collection Services locations
Locations that CBV Collection Services operate in:
Provinces served
- Alberta
- British Columbia
- Manitoba
- New Brunswick
- Newfoundland and Labrador
- Northwest Territories
- Nova Scotia
- Nunavut
- Ontario
- Prince Edward Island
- Quebec
- Saskatchewan
- Yukon
Legal Name
CBV Collection Services Ltd.
Also known as
CBV Collections
Credit Bureau of Vancouver
Common variations
People sometimes search for this agency under slightly different names or misspellings. These are the most common variations we see.
CBV Collection Agency
CBB Collection Services
CBD Collection Services
FAQs
Yes. CBV Collection Services Ltd is the legal name. CBV Collections is the trading name. They're the same company. CBV Collection Services Ltd in Canada is a separate company from CBV Collections, Inc. in the United States.
Ask for written verification of the debt. You need the original creditor's name, the account reference number, the total amount claimed, a breakdown of principal, interest and fees, and the date of last activity. Don't pay until you have this in writing.
Source: Government of Canada (FCAC) – Debt collection: know your rights
Request written verification from CBV Collection Services. Pull your credit report from Equifax or TransUnion and check whether the debt appears on it. If it doesn't match or you don't recognize the creditor, dispute the debt in writing by registered mail.
CBV Collection Services can't garnish your wages or freeze your bank account on its own. Only a court can order wage garnishment or account seizure. CBV Collection Services would need to sue you first, win a judgment and then apply to the court for enforcement.
CBV Collection Services can contact your family or employer only to get your contact information. CBV Collection Services can't discuss the details of your debt with anyone other than you, your spouse or your lawyer.
Source: Government of Canada (FCAC) – Debt collection: know your rights
Yes. When CBV Collection Services reports a debt, it appears on your credit report and lowers your score. A collection account stays on your report for 6 years from the date of last activity in most provinces, even after you pay it.
Source: Government of Canada (FCAC) – How long information stays on your credit report
You can try. CBV Collection Services has the authority to negotiate settlements on many accounts. Offer a lump-sum payment for less than the full balance. Get any settlement terms in writing before you pay, including how CBV Collection Services will report the account to credit bureaus.
No. CBV Collection Services Ltd in Canada and CBV Collections, Inc. in the United States are separate companies. If you're in Canada and receive contact from CBV, you're dealing with the Canadian company.
Other collection agencies in Canada
Joe launched CollectionAgencies.ca in 2025. He maintains the directory, researches collection agencies across Canada, and manages the site's editorial content. Agency listings are sourced from provincial licensing records and legislation.